Nagios Support Forum

Hi have a contact called xxx-on-call which contains and email address called [email protected]

None of the alert notifications are getting to that account. All other users are getting them when I down a test server.

The receiver of the email is rotated every week so it’s not the same person (done through exchange). Last time we had an issue with this there was a problem with the exchange setup of the email address, this time that has been ruled out.

Can you see the notification in the Notifications report in XI?

2014-06-05 11:22:43 admsrv31.ssd.com - Host Recovery No UP xxx-on-call Nagios XI OK - 172.16.1.102: rta 19.213ms, lost 0% NID: 171585, COID: 21777, CNID: 110012, CNMID: 110012
2014-06-05 11:22:43 admsrv31.ssd.com - Host Recovery No UP jaltomari Nagios XI OK - 172.16.1.102: rta 19.213ms, lost 0% NID: 171585, COID: 2485, CNID: 110013, CNMID: 110013
2014-06-05 11:09:23 admsrv31.ssd.com - Host Problem No DOWN xxx-on-call Nagios XI CRITICAL - 172.16.1.102: rta nan, lost 100% NID: 171582, COID: 21777, CNID: 110010, CNMID: 110010
2014-06-05 11:09:23 admsrv31.ssd.com - Host Problem No DOWN jaltomari Nagios XI CRITICAL - 172.16.1.102: rta nan, lost 100% NID: 171582, COID: 2485, CNID: 110011, CNMID: 110011

Please navigate to CCM > Contacts > "contact name" and verify everything in this document is set correctly:

http://assets.nagios.com/downloads/nagi ... ations.pdf

If the commands are set properly, as well the proper states selected for that contact to be notified for, the next step is to force a notification to be sent and verify that it is getting out of the XI server, please provide the output of:
after forcing the notification, thanks!