Nagios Support Forum

Hello,

I was planning to upgrade my production Nagios XI 2.9 environment to R1.1 this week. I already updated my test Nagios XI server to 2014 R1.0 two weeks ago. As I first wanted to upgrade the test Nagios XI server to R1.1, I tried using the new "Check for updates" feature under System Information.
IWhen I check for updates, I get the message "You cannot upgrade your XI installation because your maintenance for this license has expired. Visit http://go.nagios.com/nagiosxi to renew your license and re-instate upgrade benefits."

Which is kind of confusing as Joosh Manley from [email protected] told 30/04 that our maintenance was renewed on 2014-03-04.

Hello Willem,

I'm not sure what you mean. I show that your support and maintenance was recently renewed on 2014-03-04. This would have extended your license one year.

Please let me know if that answers your question.

Regards,
Josh Manley

I'd love to see this sorted out before I start upgrading my production environment. When I use check for updates on my production server, no issues are shown. When I go to licensing information on the test server, Current (Expires in 337 days on 2015-05-13) is shown.
So any idea what my problem could be?

Thanks!

Willem

Ok, I found in http://support.nagios.com/forum/viewtop ... 4&p=101026 that this seems to be a known issue, so I updated the updates.php file as described in the thread. But now I just get a blank page. I'll try updating through cli as suggested.

Just updated my test Nagios XI server and it seems to be working. The check for updates page is still blank however.

Greetings.

Did you patch the updates.php file after the upgarde? The bug was found post 2014r1.1, so it was not included in the upgrade to r1.1.

Andy,

Yes I copied the patched updates.php and set the permissions identically as the other files in the /usr/local/nagiosxi/html/admin directory.

I still get a blank page when going to check for updates in system information on the 2014 R1.1 test server.

Grtz

Willem

WillemDH wrote:Andy,

Yes I copied the patched updates.php and set the permissions identically as the other files in the /usr/local/nagiosxi/html/admin directory.

I still get a blank page when going to check for updates in system information on the 2014 R1.1 test server.

Grtz

Willem

Boy that's weird, I just did this on my dev server any it is working fine

Can you post the output of the following after trying to reach that page Thanks!

Scott,

I tried it several time with the tail on, but no errors or entries in the error_log. I was just thinking the server might need Internet access.. Our firewall might be blocking things... When I click on "Check for updates" in the footer, it opens a new tab and it can connect but that are my local Internet permissions. I'll check this with my network collegaues tomorrow.

Grtz

Willem

Thanks. It just seems a little odd that it is giving you the blank page, which usually means there is some type of PHP error...