Nagios Support Forum

Hi,

We have got an issue with our rapid response link in our email notifications, here is an example:

http:/172.16.1.158/nagiosxi/rr.php?uid=62--1-5b8569a2b3a676edd4fcf14e39a88cac

The issue showed up on Nagios xi 2014R1.1 but at least had a clickable link with http://, so we upgraded to 2014R1.2 hoping there would be a fix, however bad ticket is still showing after clicking the link and now it has a broken http:/ with a single slash. Has anybody came across such issue and has a resolution by any chance or place to start looking?

We are running on CentOS release 6.3 (Final) 64 bit. Manual install of XI. No special setup.

Thanks in advance !!!

This issue has been fixed. Please, read the following post (bottom of the page):

http://support.nagios.com/forum/viewtop ... 25#p103625

Oh I see! Sorry I missed that when searching for a solution earlier.

Awesome that fixes one of the issues, however we are still receiving "bad ticket" links which I cannot find a cause nor a solution. All i know is that the double "--" is to be blamed in the link? Do we know if this is a bug or issue with our setup?

Thanks!

To be honest with you - I am not sure. I've seen this only a couple of times, and we are not able to recreate the issue in house. It has to be something specific to your environment. If you had a email support, we could schedule a remote session, and try to troubleshoot the issue this way.