Nagios Support Forum

When I was changing a users password in CCM I found that it only will use the first 15 characters of the password.

If you type a longer password it doesn't check the length and then the next time you try to login with that account it won't let you in. If you type the first 15 characters of the password it will let you log in OK.

Nagios XI 2011R1.5 VM running on ESXi 4.1 Update 1.

I was not able to recreate your problem. I used a 19-character password in the Nagios CCM and it worked out just fine.
Are you using any special characters? If you do, this may be the cause of your problem.

Here's how I can make the problem occur.

• Login to CCM
  Config Manager Admin
  Change Password
  I type the old password and set the new password to 123456789123456789 (actually I think the problem occurs here, I'll explain shortly)
  I log out of CCM
  I now try logging in with the new password
  I get the Error Login failed
  If I try and login as 123456789123456 it works (first 15 characters)

When typing in the new password (or old one) the box does not show any characters typed after the 15th character.

So I think what is happening is the new password is only ever the first 15 characters you type in.

Does this help at all?

It is confirmed now that it is a bug.
Initially I set a longer than 15 characters password through: Admin -> Reset Security Credentials and it worked out fine.
But when I tried to set up a new password through: Core Config Manager -> Config Manager Admin -> Change Password, CCM wouldn't take a password longer than 15 characters.
I posted the bug on the bug tracker. You can see it here:
http://tracker.nagios.com/view.php?id=179

Issue fixed in SVN for next release.