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Upgrading Nagios XI to 2014R1.4 fails during upgrade

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Upgrading Nagios XI to 2014R1.4 fails during upgrade

Posted: Thu Aug 21, 2014 1:01 pm
by DonB
Support,

Current Version: 2012R2.9
Upgrading To: 2014R1.4
User Install Guide: http://assets.nagios.com/downloads/nagi ... nstall.pdf

I’m attempting to upgrade NagiosXI and I getting “NAGIOSQL LOGIN FAILED!” error during the upgrade, the upgrade stops and I no longer am able to access the application. Just to give a little history, based on the error I get. Several months ago I attempted to replace the different account passwords using “Reset Security Credentials”, but when I updated “Config Manager Backend Password” one of the engine broke, I think it was the monitor engine. But once I re-entered the default password n@gweb, it fixed my issue. I have upgraded NagiosXI after that time successfully, but I’m thinking the new upgrade today is replacing a lot more stuff, like the core. So I’m not sure if it’s a password issue or not, but I just wanted to give you some history that may or may not be related…

I did try a couple of password changes:
# reset the passwords in NagiosXI and set all the sub-system passwords (3 of them) to n@gweb
# reset nagiosxi account under CCM to n@gweb
# updated nagiosxi in htpasswd.users to n@gweb
# updated mysql root account back to default = nagiosxi
# Verified passwords in settings.php, config.inc.php, ndo2db.cfg (see attached)

Console output error

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Installing new PNP templates...
Updating init script...
Enabling large install tweaks...
Fixing config file permissions...
Fixing htpasswd permissions...
Checking group memberships...
Installing new XI templates...
URL: http://localhost/nagiosxi/includes/components/ccm/
CMDLINE
/usr/bin/wget --save-cookies nagiosql.cookies --keep-session-cookies http://localhost/nagiosxi/includes/components/ccm/ --no-check-certificate --post-data 'submit=Login&hidelog=true&loginSubmitted=true&username=nagiosxi&password=n@gweb' -O nagiosql.login--2014-08-20 14:36:42--  http://localhost/nagiosxi/includes/components/ccm/
Resolving localhost... ::1, 127.0.0.1
Connecting to localhost|::1|:80... connected.
HTTP request sent, awaiting response... 500 Internal Server Error
2014-08-20 14:36:42 ERROR 500: Internal Server Error.

NAGIOSQL LOGIN FAILED!

Re: Upgrading Nagios XI to 2014R1.4 fails during upgrade

Posted: Thu Aug 21, 2014 3:06 pm
by abrist
This sounds like an issue with the backend and https. It looks like you were attempting to force https, but our ssl doc used to be a bit misleading (fixed now).
You have declared use_https twice in config.inc.php. Remove the second declaration:

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$cfg['use_https']=false;  // determines whether cron jobs and other scripts will force the use of HTTPS instead of HTTP
Additionally, can you double check that the following doc was followed?
http://assets.nagios.com/downloads/nagi ... s%20XI.pdf

Re: Upgrading Nagios XI to 2014R1.4 fails during upgrade

Posted: Tue Aug 26, 2014 5:13 pm
by DonB
I updated config.inc.php and removed the second use_https declaration, but I'm still getting the same error message. I also went back and removed any ssl settings, removed the redirect to 443 and use_https=false. I wanted to make sure that I wasn't using any SSL connections during the upgrade. I attached the config files that configured http and https. I also verified that I'm using the http protocol in Nagios XI GUI: System Config and Config Manager Settings.

Re: Upgrading Nagios XI to 2014R1.4 fails during upgrade

Posted: Wed Aug 27, 2014 10:51 am
by tmcdonald
Can you post/PM your /var/log/httpd/error_log file? I want to see if it might have any entries for the 500 error you are seeing. Make sure you try to visit the page beforehand so if it is logging there is a fresh entry.

Re: Upgrading Nagios XI to 2014R1.4 fails during upgrade

Posted: Thu Aug 28, 2014 10:22 am
by DonB
I've attached /var/log/httpd/error_log file. I started the upgrade at [Thu Aug 28 11:06:05 2014]

Re: Upgrading Nagios XI to 2014R1.4 fails during upgrade

Posted: Thu Aug 28, 2014 11:16 am
by lmiltchev
Can you run the following command and show us the output?

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ll /var/www/html/

Re: Upgrading Nagios XI to 2014R1.4 fails during upgrade

Posted: Fri Aug 29, 2014 10:18 am
by DonB
I've attached the output for the ll list for /var/www/html/

Re: Upgrading Nagios XI to 2014R1.4 fails during upgrade

Posted: Fri Aug 29, 2014 12:31 pm
by abrist
I see a bunch of permission denied errors in the apache log:
Permission denied in /usr/local/nagiosxi/html/includes/components/capacityplanning/capacityplanning.inc.php
Check the permissions on the file:

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ls -la /usr/local/nagiosxi/html/includes/components/capacityplanning/capacityplanning.inc.php
And also check your groups and accounts:

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grep nag /etc/group
chage -l nagios

Re: Upgrading Nagios XI to 2014R1.4 fails during upgrade

Posted: Fri Aug 29, 2014 12:59 pm
by DonB
Hello abrist,

I checked the following settings and here are my results.
ls -la /usr/local/nagiosxi/html/includes/components/capacityplanning/capacityplanning.inc.php

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[root@nag etc]# ls -la /usr/local/nagiosxi/html/includes/components/capacityplanning/capacityplanning.inc.php
-rwxr-x---. 1 nagios nagios 15852 Mar  6 10:42 /usr/local/nagiosxi/html/includes/components/capacityplanning/capacityplanning.inc.php
grep nag /etc/group

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[root@nag etc]# grep nag /etc/group
nagios:x:50174:nagios,apache,nasmon
nagcmd:x:50175:nagios,apache
chage -l nagios

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[root@nag etc]# chage -l nagios
Last password change                                    : Jul 28, 2014
Password expires                                        : never
Password inactive                                       : never
Account expires                                         : never
Minimum number of days between password change          : 0
Maximum number of days between password change          : 99999
Number of days of warning before password expires       : 7

Re: Upgrading Nagios XI to 2014R1.4 fails during upgrade

Posted: Fri Aug 29, 2014 1:20 pm
by sreinhardt
This is something that we should move to a remote session for. Could you send an email to [email protected] to schedule a remote session and get this all worked out. Based on the logs and files, looks like we have more than one issue going on here, and getting it corrected is probably going to be tricky.
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