nsclient service terminated unexpectedly

[RDMaroto]

Good morning,
In my windows machine Windows 2008 R2, Nsclient service stops with the following error:
The NSClient++ (x64) service terminated unexpectedly. It has done this 1 time(s).

In the nsclient.log
2014-09-08 04:50:30: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for reload (\LogicalDisk(L:\MCLMSANJ001-L10)\% Free Space|\LogicalDisk(L:\MCLMSANJ001-L10)\% Free Space)
2014-09-08 04:50:31: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for reload (\LogicalDisk(L:\MCLMSANJ001-L11)\% Free Space|\LogicalDisk(L:\MCLMSANJ001-L11)\% Free Space)
2014-09-08 04:50:33: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhCollectQueryData (\LogicalDisk(M:\MCLMSANJ001-DB02)\% Free Space|\LogicalDisk(M:\MCLMSANJ001-DB02)\% Free Space)
2014-09-08 04:51:08: error:modules\CheckSystem\PDHCollector.cpp:215: Failed to query performance counters: \Processor(_total)\% Processor Time: PdhGetFormattedCounterValue failed: A counter with a negative denominator value was detected. (800007D6)
2014-09-08 05:53:34: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhValidatePath (\LogicalDisk(M:\MCLMSANJ001-DB01)\% Free Space|\LogicalDisk(M:\MCLMSANJ001-DB01)\% Free Space)
2014-09-08 05:53:41: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhValidatePath (\LogicalDisk(M:\MCLMSANJ001-DB06)\% Free Space|\LogicalDisk(M:\MCLMSANJ001-DB06)\% Free Space)
2014-09-08 05:53:41: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhValidatePath (\LogicalDisk(M:\MCLMSANJ001-DB09)\% Free Space|\LogicalDisk(M:\MCLMSANJ001-DB09)\% Free Space)
2014-09-08 05:53:41: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhValidatePath (\LogicalDisk(M:\MCLMSANJ001-DB16)\% Free Space|\LogicalDisk(M:\MCLMSANJ001-DB16)\% Free Space)
2014-09-08 05:53:41: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhValidatePath (\LogicalDisk(M:\MCLMSANJ001-DB17)\% Free Space|\LogicalDisk(M:\MCLMSANJ001-DB17)\% Free Space)
2014-09-08 05:53:42: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhValidatePath (\LogicalDisk(M:\MCLMSANJ001-DB20)\% Free Space|\LogicalDisk(M:\MCLMSANJ001-DB20)\% Free Space)


Why is agent nsclient stopped?
My nsclient version is NSClient++ - 0.3.9.328
Thanks for your time.
Regards.

[RDMaroto]

The WinHTTP Web Proxy Auto-Discovery Service has been idle for 15 minutes, it will be shut down.

Does this service influence NSCLIENT?

[lmiltchev]

It's possible that this error is associated with the windows performance counters. You can try rebuilding them by running on the windows box at the command prompt:

Code: Select all

cd\windows\system32
lodctr /R

http://support.microsoft.com/kb/300956

then restarting the nsclient++ service. If the issue doesn't go away, check the log again for new errors.

[RDMaroto]

I've restored the counters but the problem persists
In the nsc.ini i have:

; Restart service if a crash is detected

restart=1

But when nsclient down, does not start automatically.

What is this restart?

Thanks.
Regards

[RDMaroto]

I have this error in the event view.

"Faulting application nsclient++.exe, version 0.0.0.0, faulting module CheckSystem.dll, version 0.0.0.0, fault address"

Where is the problem?

Thanks for your time.

Regards

[lmiltchev]

Does this service influence NSCLIENT?

Not really. I believe the issue is elsewhere.

Can you turn on debugging, so that we get more info in the nsclient.log? I believe in the [/settings/logfile] section, you can set:

Code: Select all

debug = true

and restart the NSClient++ service. See if you are going to get some extra info in the log that can point us to the right direction.

[RDMaroto]

Good morning,

In my nsclient.log appears all night:

2014-09-10 01:42:02: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhAddCounter (\MSExchangeIS Mailbox(MEXMSANJ001-S08-MEXMSANJ001-DB08)\Client Logons|\MSExchangeIS Mailbox(MEXMSANJ001-S08-MEXMSANJ001-DB08)\Client Logons)
2014-09-10 01:42:02: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhAddCounter (\MSExchangeIS Mailbox(MEXMSANJ001-S07-MEXMSANJ001-DB07)\Client Logons|\MSExchangeIS Mailbox(MEXMSANJ001-S07-MEXMSANJ001-DB07)\Client Logons)
2014-09-10 01:42:02: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhAddCounter (\MSExchangeIS Mailbox(MEXMSANJ001-S10-MEXMSANJ001-DB10)\Client Logons|\MSExchangeIS Mailbox(MEXMSANJ001-S10-MEXMSANJ001-DB10)\Client Logons)
2014-09-10 02:10:43: error:modules\CheckSystem\PDHCollector.cpp:215: Failed to query performance counters: \Processor(_total)\% Processor Time: PdhGetFormattedCounterValue failed: A counter with a negative denominator value was detected. (800007D6)
2014-09-10 02:13:55: error:modules\CheckSystem\PDHCollector.cpp:215: Failed to query performance counters: Failed to get mutex for PdhCollectQueryData
2014-09-10 02:13:55: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhValidatePath (\MSExchangeIS Mailbox(MEXMSANJ001-S08-MEXMSANJ001-DB08)\Client Logons|\MSExchangeIS Mailbox(MEXMSANJ001-S08-MEXMSANJ001-DB08)\Client Logons)
2014-09-10 02:13:56: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhValidatePath (\MSExchangeIS Mailbox(MEXMSANJ001-S02-MEXMSANJ001-DB02)\Client Logons|\MSExchangeIS Mailbox(MEXMSANJ001-S02-MEXMSANJ001-DB02)\Client Logons)
2014-09-10 02:14:00: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhValidatePath (\MSExchangeIS Mailbox(MEXMSANJ001-S21-MEXMSANJ001-DB21)\Client Logons|\MSExchangeIS Mailbox(MEXMSANJ001-S21-MEXMSANJ001-DB21)\Client Logons)
2014-09-10 02:14:00: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhValidatePath (\MSExchangeIS Mailbox(MEXMSANJ001-S05-MEXMSANJ001-DB05)\Client Logons|\MSExchangeIS Mailbox(MEXMSANJ001-S05-MEXMSANJ001-DB05)\Client Logons)
2014-09-10 02:14:00: error:modules\CheckSystem\CheckSystem.cpp ERROR: Failed to get mutex for PdhValidatePath (\MSExchangeIS Mailbox(MEXMSANJ001-S12-MEXMSANJ001-DB12)\Client Logons|\MSExchangeIS Mailbox(MEXMSANJ001-S12-MEXMSANJ001-DB12)\Client


I execute:

$USER1$/check_nt -H $HOSTADDRESS$ -p 12489 -s N4g105s -v COUNTER -d SHOWALL -w $ARG1$ -c $ARG2$ -l $ARG3$

ARG3 is:
"\\\\MSExchangeIS Mailbox(MEXMATOC001-S01-MEXMATOC001-DB01)\\Client Logons","DB01 Logons: %.f"

Whats is the problema??

Edit: And only fails in the evening.

Thanks for your time.
Regards

[abrist]

Is the box doing something really resource intensive "in the evening", like backups, etc?

[RDMaroto]

Good morning,
The evening runs a backup in the windows machine.
Thanks

[Box293]

My suggestion is to upgrade to NSClient++ 4.x