Nagios Support Forum

I am trying to upgrade my instance of Nagios XI 2014R1 to the 2014R1.5 version. No matter if I do the upgrade from the Admin|Check for Upgrades or manually download the update to /tmp, untar and upgrade the version still remains on the 2014R1 version.

How can I upgrade? I've tried this on two different XI instances and both give me the same result.

Do you receive an error in the ui when you try to run the upgrade from the admin page? If so, what is the error?

no error...that would make the problem easier to figure out. It shows everything is completed successfully in included attachment. I didn't see any update log but where could I find that to check for errors?

It should generate a log file: Check it doesn't have any sensitive information and if not upload it here please.

Also, what is the version displayed here:

• Click the Admin menu
  System Config > System Profile

One other question, did you click the "Complete Upgrade" button?

Nagios XI Installation Profile
Download Profile
System:
Nagios XI Version : 2014R1.4
nagiosl1t 2.6.32-431.29.2.el6.x86_64 x86_64
CentOS release 6.5 (Final)
Gnome is not installed
Apache Information
PHP Version: 5.3.3
Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
Server Name: nagiosl1t.ws.wsfgrp.net
Server Address: 10.131.93.100
Server Port: 80
Date/Time
PHP Timezone: America/New_York
PHP Time: Mon, 06 Oct 2014 07:46:28 -0400
System Time: Mon, 06 Oct 2014 07:46:28 -0400
Nagios XI Data
License ends in: QVOPQU

nagios (pid 44289) is running...
NPCD running (pid 1735).
ndo2db (pid 1811) is running...
CPU Load 15: 0.27
Total Hosts: 7
Total Services: 47
Function 'get_base_uri' returns: http://nagiosl1t.ws.wsfgrp.net/nagiosxi/
Function 'get_base_url' returns: http://nagiosl1t.ws.wsfgrp.net/nagiosxi/
Function 'get_backend_url(internal_call=false)' returns: http://nagiosl1t.ws.wsfgrp.net/nagiosxi ... rofile.php
Function 'get_backend_url(internal_call=true)' returns: http://localhost/nagiosxi/backend/
Ping Test localhost
Running:

/bin/ping -c 3 localhost 2>&1

PING localhost.localdomain (127.0.0.1) 56(84) bytes of data.
64 bytes from localhost.localdomain (127.0.0.1): icmp_seq=1 ttl=64 time=0.053 ms
64 bytes from localhost.localdomain (127.0.0.1): icmp_seq=2 ttl=64 time=0.037 ms
64 bytes from localhost.localdomain (127.0.0.1): icmp_seq=3 ttl=64 time=0.036 ms

--- localhost.localdomain ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 1999ms
rtt min/avg/max/mdev = 0.036/0.042/0.053/0.007 ms
Test wget To localhost
WGET From URL: http://localhost/nagiosxi/includes/components/ccm/
Running:

/usr/bin/wget http://localhost/nagiosxi/includes/components/ccm/

--2014-10-06 07:46:30-- http://localhost/nagiosxi/includes/components/ccm/
Resolving localhost... ::1, 127.0.0.1
Connecting to localhost|::1|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: "/usr/local/nagiosxi/tmp/ccm_index.tmp"

0K ......... 935K=0.01s

2014-10-06 07:46:30 (935 KB/s) - "/usr/local/nagiosxi/tmp/ccm_index.tmp" saved [9781]

upgrade.log file is attached.

One other question, did you click the "Complete Upgrade" button?

If you haven't done it, click on "Complete Upgrade" and check what is the version number listed on the bottom left.

Well, the upgrade.log looks ok. Can we move this to a remote? (send an email to [email protected])

We resolved the problem in remote. Once you log out of XI and then log back in the new version was shown in the status bar below.