Nagios Support Forum

I would like to be able to send notifications to two different groups based on severity. Engineering on a warning, Engineering and Management on a Critical. Is this possible with the built in handlers or do I need to look into coding a custom handler to do this?

You can use escalations to accomplish this.

I just noticed that a little while ago. Looking into it now.

Will escalations still notify if the issue has been acknowledged?

dervari wrote:I just noticed that a little while ago. Looking into it now.

Will escalations still notify if the issue has been acknowledged?

Nope.

dervari, let us know if you have any more questions.

I had a similar issue where IT groups have a different mailbox for warnings and critical alerts.

You can do something like this without having to create an escalation:

Create a contact for "Enginering" and another for "Management" - just substituting general names here.

Go into CCM for each contact and click on the Alert Setting tab.

Here you can select what types of alerts a contact should respond to. So for the Enginering group you can select w and c and for the Management group you can just check c.

Do the same for the service checks.

put them both into a contact group then just assign the group to the Host/Service of choice.

So now if you have a warning generate it will send it to that contact group and see that only one of the contacts can receive and process warnings. If a critical comes through it will see that all contacts in the group should receive the alert.

Hope that helps as well.

Thanks, krobertson71! This would be another way of achieving the same goal.