Nagios Support Forum

Greetings, all...

I'm in the process of evaulating Nagios XI as a replacement for our current monitoring solution, and it's going well thus far. Being new to Nagios, I'm kind of perplexed by a possible solution to this use case and figure maybe someone out here might have some input/suggestion for next steps.

My company uses a ticketing system that we're kind of stuck with for now: Agiloft's Enterprise Wizard, and it's an older version at that. We presently send alerts to it from SiteScope in a very kludgy and "duct-taped" manner. (It was a solution I inherited.)

What I'd like to do until we replace the Agiloft product is take an alert notification from Nagios XI and send it to Agiloft via REST call. I see a few options in the Exchange for RESTful addons for manipulating Nagios itself, but I want to be able to take the alert and auto-generate tickets, and then have those tickets update if there's a state change in the monitor.

Does anyone have any thoughts? This is new ground for me.

Thanks...

Absolutely possible.

So for some terminology:

Host: Basically anything with an IP address
Service: Attached to a host, most of your actual checking is done through services
Contact: Assigned to a host/service to receive alerts
Command: Anything run by Nagios on the CLI. Includes the actual plugins to check hosts/services, as well as notifications through sendmail or SMTP.

The commands can be anything you can run on the CLI. Usually it is a printf() call to format the message, then this gets piped to sendmail. Alternatively if you are using SMTP, it will use some PHP scripts to handle it. Either way, a command is basically just a CLI command being run. So if you could use, for example, curl to hit the REST API, you could absolutely use this as a type of notification command.

http://nagios.sourceforge.net/docs/3_0/ ... ml#command

That's fantastic--and thanks for replying so quickly!

Is this something that there's an Exchange download for or are we talking about just scripting it out?

It is somewhat unlikely that there is an existing solution for this exact situation, so yea in this case it would be a matter of scripting it out. You can even put it all in a script so it can be called with different parameters for different contacts. The link I posted shows the format for commands in Core, but in XI it is basically the same thing only created in the web interface.

Thanks so much! I appreciate the quick reply!

Absolutely! If you would like we can keep this topic open for related questions, otherwise I will be locking it and marking it as solved.

You can lock it...that works for me! If I have subsequent questions/issues, I can start a more specific thread. Cheers!