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Unable to access fusion
Posted: Wed Feb 04, 2015 9:35 am
by RIDS_I2MP
Hi team,
We are using nagios fusion 2014R1.0. We are facing an issue since this morning where in the link for nagios fusion (ipaddress/nagiosfusion) is not accessible for the offshore users who are connected to the client network via VPN or VLAN. We are able to access the link when we try from a server in the clients network, however when we try to access the link from our desktop, we get a message saying 'This page cant be displayed'. Also, we have observed that issue is effecting only a few people - some users are able to access the fusion server fine. Please assist.
Re: Unable to access fusion
Posted: Wed Feb 04, 2015 10:38 am
by scottwilkerson
Can you reach the machine through the VPN by pinging it?
It's possible that you may need to restart httpd so it can bind to the VPN IP address
Re: Unable to access fusion
Posted: Thu Feb 05, 2015 3:53 am
by RIDS_I2MP
I have checked the status of httpd on the fusion server and I get the below output
[nagios@hostname ~]$ service httpd status
httpd dead but subsys locked
however, when I login as root, I see the below message.
[root@hostname ~]# service httpd status
httpd (pid 7461) is running...
Re: Unable to access fusion
Posted: Thu Feb 05, 2015 8:21 am
by scottwilkerson
Re: Unable to access fusion
Posted: Mon Feb 09, 2015 2:26 am
by RIDS_I2MP
We have restarted the httpd, however we are still facing this issue.
Re: Unable to access fusion
Posted: Mon Feb 09, 2015 10:35 am
by lmiltchev
Is SELinux disabled?
Try to log in Fusion, then run the following command and show us the output in code wraps:
Code: Select all
tail -100 /var/log/httpd/error_log
Re: Unable to access fusion
Posted: Tue Feb 10, 2015 10:06 am
by RIDS_I2MP
root@eu1papu004 tmp]# getenforce
Permissive
SeLinux is showing Permissive.I am attaching the logs.
Re: Unable to access fusion
Posted: Tue Feb 10, 2015 10:28 am
by scottwilkerson
Being the problem is the offshore users accessing through the VPN, lets see what interface httpd is listening on
I am assuming the offshore users are using the IP of the VPN, correct?
Also, can they reach the machine by pinging it?
Re: Unable to access fusion
Posted: Wed Feb 11, 2015 1:35 am
by RIDS_I2MP
Yes We are able to ping and even take the ssh of the server.
The client subnet is masked into our so we can directly access the servers and url's We are able to ssh to the server but URL is not coming up.
Httpd is on the listning mode.
netstat -npl|grep httpd
tcp 0 0 :::80 :::* LISTEN 3995/httpd
Re: Unable to access fusion
Posted: Wed Feb 11, 2015 9:53 am
by RIDS_I2MP
Hi Team,
The other issue that we are facing now if when we click on any of the dashboard that we have created (using custom URL Dashlet), We get a login screen or a message saying session timed out. We have taken the permalink of the page that we wanted to access from nagios fusion and added them to a dashboard on fusion using the custom URL dashlet, It was working fine till early this week but now we are facing this issue. Also, could you please let us know how we can get on call support for this issue as we are facing this issue for couple of days now and the tech teams are not able to view the information the dashboards.
This is happening not just on the VPN/VLAN but on the client network as well