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Capacity Planning Graphs - values not JSON compliant

https://support.nagios.com/forum/viewtopic.php?t=31782

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Capacity Planning Graphs - values not JSON compliant

Posted: Mon Mar 09, 2015 3:14 pm
by FLCUISIT
Capacity Planning graphs will not display. The following message appears

No Data to Display: out of range float values are not json compliant

Re: Capacity Planning Graphs - values not JSON compliant

Posted: Mon Mar 09, 2015 3:32 pm
by jolson
Is there any output in Details --> Advanced --> Performance Data? If so, can you post it?

Re: Capacity Planning Graphs - values not JSON compliant

Posted: Tue Mar 10, 2015 7:22 am
by FLCUISIT
Please see attached.

Re: Capacity Planning Graphs - values not JSON compliant

Posted: Tue Mar 10, 2015 9:21 am
by lmiltchev
FLCUISIT, can you also tell us what is the version of the Nagios XI and the Capacity Planning Report component that you are currently using?

Admin->Manage Components

Re: Capacity Planning Graphs - values not JSON compliant

Posted: Tue Mar 10, 2015 9:32 am
by FLCUISIT
Latest Available Version: 2014R2.6
Installed Version: 2014R2.6
Last Update Check: 2015-03-09 11:52:03

Capacity Planning Report
Provides data extrapolation and capacity planning capability. Requires host authorization to view report.
Version: 2.1.9 Date: 12/29/2014 Author: Nagios Enterprises, LLC

Re: Capacity Planning Graphs - values not JSON compliant

Posted: Tue Mar 10, 2015 3:48 pm
by lmiltchev
Hm-m, we had a bug in the past (which was fixed), where you would get a similar errors in the Capacity Planning if the "<LABEL>...</LABEL> tags were missing in the xml file.
Maybe something similar is going on here. Are you missing the <UNIT>...</UNIT> tags? Can you show us the xml file and the permissions?

Code: Select all

cat /usr/local/nagios/share/perfdata/hp.core.fcu/Ping.xml
ll -d /usr/local/nagios/share/perfdata/hp.core.fcu
ll /usr/local/nagios/share/perfdata/hp.core.fcu

Re: Capacity Planning Graphs - values not JSON compliant

Posted: Wed Mar 11, 2015 8:23 am
by FLCUISIT

Code: Select all

cat /usr/local/nagios/share/perfdata/hp.core.fcu/Ping.xml
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<NAGIOS>
  <DATASOURCE>
    <TEMPLATE>check_xi_service_ping</TEMPLATE>
    <IS_MULTI>0</IS_MULTI>
    <DS>1</DS>
    <NAME>rta</NAME>
    <UNIT>ms</UNIT>
    <ACT>13.366</ACT>
    <WARN>3000.000</WARN>
    <WARN_MIN></WARN_MIN>
    <WARN_MAX></WARN_MAX>
    <WARN_RANGE_TYPE></WARN_RANGE_TYPE>
    <CRIT>5000.000</CRIT>
    <CRIT_MIN></CRIT_MIN>
    <CRIT_MAX></CRIT_MAX>
    <CRIT_RANGE_TYPE></CRIT_RANGE_TYPE>
    <MIN>0</MIN>
    <MAX></MAX>
  </DATASOURCE>
  <DATASOURCE>
    <TEMPLATE>check_xi_service_ping</TEMPLATE>
    <IS_MULTI>0</IS_MULTI>
    <DS>2</DS>
    <NAME>pl</NAME>
    <UNIT>%%</UNIT>
    <ACT>0</ACT>
    <WARN>80</WARN>
    <WARN_MIN></WARN_MIN>
    <WARN_MAX></WARN_MAX>
    <WARN_RANGE_TYPE></WARN_RANGE_TYPE>
    <CRIT>100</CRIT>
    <CRIT_MIN></CRIT_MIN>
    <CRIT_MAX></CRIT_MAX>
    <CRIT_RANGE_TYPE></CRIT_RANGE_TYPE>
    <MIN></MIN>
    <MAX></MAX>
  </DATASOURCE>
  <DATASOURCE>
    <TEMPLATE>check_xi_service_ping</TEMPLATE>
    <IS_MULTI>0</IS_MULTI>
    <DS>3</DS>
    <NAME>rtmax</NAME>
    <UNIT>ms</UNIT>
    <ACT>15.083</ACT>
    <WARN></WARN>
    <WARN_MIN></WARN_MIN>
    <WARN_MAX></WARN_MAX>
    <WARN_RANGE_TYPE></WARN_RANGE_TYPE>
    <CRIT></CRIT>
    <CRIT_MIN></CRIT_MIN>
    <CRIT_MAX></CRIT_MAX>
    <CRIT_RANGE_TYPE></CRIT_RANGE_TYPE>
    <MIN></MIN>
    <MAX></MAX>
  </DATASOURCE>
  <DATASOURCE>
    <TEMPLATE>check_xi_service_ping</TEMPLATE>
    <IS_MULTI>0</IS_MULTI>
    <DS>4</DS>
    <NAME>rtmin</NAME>
    <UNIT>ms</UNIT>
    <ACT>12.147</ACT>
    <WARN></WARN>
    <WARN_MIN></WARN_MIN>
    <WARN_MAX></WARN_MAX>
    <WARN_RANGE_TYPE></WARN_RANGE_TYPE>
    <CRIT></CRIT>
    <CRIT_MIN></CRIT_MIN>
    <CRIT_MAX></CRIT_MAX>
    <CRIT_RANGE_TYPE></CRIT_RANGE_TYPE>
    <MIN></MIN>
    <MAX></MAX>
  </DATASOURCE>
  <RRD>
    <RC>1</RC>
    <TXT>/usr/local/nagios/share/perfdata/hp.core.fcu/Ping.rrd: found extra data on update argument: 15.083:12.147</TXT>
  </RRD>
  <NAGIOS_CHECK_COMMAND>check_xi_service_ping!3000.0!80%!5000.0!100%</NAGIOS_CHECK_COMMAND>
  <NAGIOS_DATATYPE>SERVICEPERFDATA</NAGIOS_DATATYPE>
  <NAGIOS_DISP_HOSTNAME>hp.core.fcu</NAGIOS_DISP_HOSTNAME>
  <NAGIOS_DISP_SERVICEDESC>Ping</NAGIOS_DISP_SERVICEDESC>
  <NAGIOS_HOSTNAME>hp.core.fcu</NAGIOS_HOSTNAME>
  <NAGIOS_HOSTSTATE>UP</NAGIOS_HOSTSTATE>
  <NAGIOS_HOSTSTATETYPE>HARD</NAGIOS_HOSTSTATETYPE>
  <NAGIOS_MULTI_PARENT></NAGIOS_MULTI_PARENT>
  <NAGIOS_PERFDATA>rta=13.366ms;3000.000;5000.000;0; pl=0%;80;100;; rtmax=15.083ms;;;; rtmin=12.147ms;;;; </NAGIOS_PERFDATA>
  <NAGIOS_RRDFILE>/usr/local/nagios/share/perfdata/hp.core.fcu/Ping.rrd</NAGIOS_RRDFILE>
  <NAGIOS_SERVICECHECKCOMMAND>check_xi_service_ping!3000.0!80%!5000.0!100%</NAGIOS_SERVICECHECKCOMMAND>
  <NAGIOS_SERVICEDESC>Ping</NAGIOS_SERVICEDESC>
  <NAGIOS_SERVICEOUTPUT>OK - 192.168.18.3: rta 13.366ms, lost 0%</NAGIOS_SERVICEOUTPUT>
  <NAGIOS_SERVICEPERFDATA>rta=13.366ms;3000.000;5000.000;0; pl=0%;80;100;; rtmax=15.083ms;;;; rtmin=12.147ms;;;;</NAGIOS_SERVICEPERFDATA>
  <NAGIOS_SERVICESTATE>OK</NAGIOS_SERVICESTATE>
  <NAGIOS_SERVICESTATETYPE>HARD</NAGIOS_SERVICESTATETYPE>
  <NAGIOS_TIMET>1426076773</NAGIOS_TIMET>
  <NAGIOS_XMLFILE>/usr/local/nagios/share/perfdata/hp.core.fcu/Ping.xml</NAGIOS_XMLFILE>
</NAGIOS>

Code: Select all

[root@localhost ~]# ll -d /usr/local/nagios/share/perfdata/hp.core.fcu
drwxrwxr-x 2 nagios nagios 4096 Mar 11 08:57 /usr/local/nagios/share/perfdata/hp.core.fcu
You have new mail in /var/spool/mail/root

Code: Select all

[root@localhost ~]# ll /usr/local/nagios/share/perfdata/hp.core.fcu
total 4208
-rwxrwxr-x 1 nagios nagios 384740 Aug 30  2011 CPU_Usage.rrd
-rw-rw-r-- 1 nagios nagios   1799 Mar 11 08:57 CPU_Usage.xml
-rwxrwxr-x 1 nagios nagios 384740 Aug 30  2011 Drive_C__Disk_Usage.rrd
-rw-rw-r-- 1 nagios nagios   1960 Mar 11 08:53 Drive_C__Disk_Usage.xml
-rwxrwxr-x 1 nagios nagios 768012 Aug 30  2011 _HOST_.rrd
-rw-rw-r-- 1 nagios nagios   3148 Mar 11 09:22 _HOST_.xml
-rwxrwxr-x 1 nagios nagios 384740 Aug 30  2011 Logon_Errors.rrd
-rw-rw-r-- 1 nagios nagios   2072 Mar 11 09:23 Logon_Errors.xml
-rwxrwxr-x 1 nagios nagios 384740 Aug 30  2011 Memory_Usage.rrd
-rw-rw-r-- 1 nagios nagios   1940 Mar 11 08:56 Memory_Usage.xml
-rwxrwxr-x 1 nagios nagios 384740 Aug 30  2011 Page_File_Usage.rrd
-rw-rw-r-- 1 nagios nagios   2050 Mar 11 08:55 Page_File_Usage.xml
-rwxrwxr-x 1 nagios nagios 768012 Aug 30  2011 Ping.rrd
-rw-rw-r-- 1 nagios nagios   3268 Mar 11 08:56 Ping.xml
-rwxrwxr-x 1 nagios nagios 384740 Aug 30  2011 Server_Work_Queues.rrd
-rw-rw-r-- 1 nagios nagios   2262 Mar 11 08:57 Server_Work_Queues.xml
-rwxrwxr-x 1 nagios nagios 384736 Jul 30  2014 Uptime.rrd
-rw-rw-r-- 1 nagios nagios   1733 Mar 11 08:56 Uptime.xml

Re: Capacity Planning Graphs - values not JSON compliant

Posted: Wed Mar 11, 2015 8:28 am
by FLCUISIT
Also, this issue occurs for multiple servers, switches and routers

Re: Capacity Planning Graphs - values not JSON compliant

Posted: Wed Mar 11, 2015 1:11 pm
by lmiltchev
Our developers are looking into this. Can you try the following (as a workaround)?

Open the "/usr/local/nagiosxi/html/includes/components/capacityplanning/backend/rrddatastore.py" file in a text editor and comment out line 100-101, so that they would look like this:

Code: Select all

# self.dataset.host = self.host
# self.dataset.service = self.service
Save and exit. Let us know if this fixed your issue.

Re: Capacity Planning Graphs - values not JSON compliant

Posted: Wed Mar 11, 2015 3:18 pm
by FLCUISIT
This did not resolve the issue
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