Not getting SMS notification for services

[FireBIade200]

I have a temperature sensor which I can monitor with Nagios & I am trying to setup Email and SMS notification for this sensor. The Email and SMS works for the host (the sensor device itself) but I only get an email when it comes to the service checks e.g. reading the temperature. So just to clarify if the sensor looses power I get an Email and an SMS telling me the host is down, if the temperature goes above the normal range only an email is fired off. Do services only notify via email? Any help debugging would be great!

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define host {
	host_name                      	172.16.64.88-LS-temphumid
	alias                          	Server - Temperature/Light/Humidity sensor
	address                        	172.16.64.88
	check_command                  	check-host-alive
	use                            	Host_24x7_Monitoring_5min_check_120min_retry,pnp-hostgraph-popup
	notification_options           	d,u,r,f,s
	register                       	1
}

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define host {
	name                           	Host_24x7_Monitoring_5min_check_120min_retry
	check_command                  	check-host-alive
	max_check_attempts             	1
	check_interval                 	1
	retry_interval                 	1
	active_checks_enabled          	1
	check_period                   	24x7
	event_handler_enabled          	1
	flap_detection_enabled         	0
	flap_detection_options         	o,d,u
	process_perf_data              	1
	retain_status_information      	1
	retain_nonstatus_information   	1
	contacts                       	DaveB-SMS,DaveB-Email
	notification_interval          	1
	notification_period            	24x7
	first_notification_delay       	0
	notification_options           	d,u,r,f,s
	notifications_enabled          	1
	register                       	0
}

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define service {
	#NAGIOSQL_CONFIG_NAME          	CHECK_ROOM_TEMP
	host_name                      	172.16.64.88-LS-temphumid
	service_description            	Check Room Temp
	check_command                  	check_roomtemp!18 23 15 26
	is_volatile                    	1
	max_check_attempts             	1
	check_interval                 	1
	retry_interval                 	1
	active_checks_enabled          	1
	passive_checks_enabled         	1
	check_period                   	24x7
	obsess_over_service            	1
	check_freshness                	1
	event_handler_enabled          	1
	flap_detection_enabled         	0
	process_perf_data              	1
	retain_status_information      	1
	retain_nonstatus_information   	1
	notification_interval          	1
	first_notification_delay       	1
	notification_period            	24x7
	notification_options           	w,u,c,r,f,s
	notifications_enabled          	1
	contacts                       	DaveB-SMS,DaveB-Email
	register                       	1
}

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define service {
	name                           	Service_24x7_Monitoring_10min_check_120min_retry
	is_volatile                    	0
	max_check_attempts             	1
	check_interval                 	1
	retry_interval                 	1
	active_checks_enabled          	1
	passive_checks_enabled         	1
	check_period                   	24x7
	parallelize_check              	1
	obsess_over_service            	1
	check_freshness                	1
	event_handler_enabled          	1
	process_perf_data              	1
	retain_status_information      	1
	retain_nonstatus_information   	1
	notification_interval          	1
	first_notification_delay       	0
	notification_period            	24x7
	notification_options           	w,u,c,r
	notifications_enabled          	1
	contacts                       	DaveB-SMS,DaveB-Email
	register                       	0
}

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define contact {
	contact_name                   	DaveB-SMS
	alias                          	DaveB Phone
	host_notifications_enabled     	1
	service_notifications_enabled  	1
	host_notification_period       	24x7
	service_notification_period    	24x7
	host_notification_options      	d,u,r,f,s
	service_notification_options   	w,u,c,r,f,s,n
	host_notification_commands     	notify-host-by-sms-AGAIN
	service_notification_commands  	notify-service-by-sms
	can_submit_commands            	1
	retain_status_information      	1
	retain_nonstatus_information   	1
	pager                          	0XXXXXXXXXX   <--- Removed etc.
	register                       	1
	}

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define contact {
	contact_name                   	DaveB-Email
	alias                          	DaveB Email
	contactgroups                  	admins
	host_notifications_enabled     	1
	service_notifications_enabled  	1
	host_notification_period       	24x7
	service_notification_period    	24x7
	host_notification_options      	d,u,r,f,s
	service_notification_options   	w,u,c,r,f,s
	host_notification_commands     	notify-host-by-email
	service_notification_commands  	notify-service-by-email
	email                          	fred.blogs@fred.com      <---- Removed etc.
	register                       	1
	}

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define command {
	command_name                   	notify-host-by-email
	command_line                   	/usr/bin/printf "%b" "***** Nagios *****\n\nNotification Type: $NOTIFICATIONTYPE$\nHost: $HOSTNAME$\nState: $HOSTSTATE$\nAddress: $HOSTADDRESS$\nInfo: $HOSTOUTPUT$\n\nDate/Time: $LONGDATETIME$\n" | /bin/mail -s "** $NOTIFICATIONTYPE$ Host Alert: $HOSTNAME$ is $HOSTSTATE$ **" $CONTACTEMAIL$
	register                       	1
}	

define command {
	command_name                   	notify-host-by-sms-AGAIN
	command_line                   	/usr/bin/printf "%b" "Notification Type: $NOTIFICATIONTYPE$    Host: $HOSTNAME$     State: $HOSTSTATE$    Address: $HOSTADDRESS$     Info: $HOSTOUTPUT$     Date/Time: $LONGDATETIME$" | smssend $CONTACTPAGER$
	register                       	1
}	

define command {
	command_name                   	notify-service-by-email
	command_line                   	/usr/bin/printf "%b" "***** Nagios *****\n\nNotification Type: $NOTIFICATIONTYPE$\n\nService: $SERVICEDESC$\nHost: $HOSTALIAS$\nAddress: $HOSTADDRESS$\nState: $SERVICESTATE$\n\nDate/Time: $LONGDATETIME$\n\nAdditional Info:\n\n$SERVICEOUTPUT$\n" | /bin/mail -s "** $NOTIFICATIONTYPE$ Service Alert: $HOSTALIAS$/$SERVICEDESC$ is $SERVICESTATE$ **" $CONTACTEMAIL$
	register                       	1
}	

define command {
	command_name                   	notify-service-by-sms
	command_line                   	smssend $CONTACTPAGER$ "Service Issue"
	register                       	1
}

[jolson]

One thing that looks off to me is in your SMS contact definition:

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define contact {
   contact_name                      DaveB-SMS
   alias                             DaveB Phone
   host_notifications_enabled        1
   service_notifications_enabled     1
   host_notification_period          24x7
   service_notification_period       24x7
   host_notification_options         d,u,r,f,s
   service_notification_options      w,u,c,r,f,s,n
   host_notification_commands        notify-host-by-sms-AGAIN
   service_notification_commands     notify-service-by-sms
   can_submit_commands               1
   retain_status_information         1
   retain_nonstatus_information      1
   pager                             0XXXXXXXXXX   <--- Removed etc.
   register                          1
   }

Take a look at the following:

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service_notification_options      w,u,c,r,f,s,n

Please remove the 'n' flag from service notification options and see if that helps. Thanks!

Jesse

[FireBIade200]

That looks like it, thanks you are a star!

[jolson]

Glad I could help! I'll lock this thread - if you have any other issues feel free to make new threads. Thanks!