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Unable to parse response
Posted: Tue Mar 24, 2015 10:28 am
by vAJ
Fusion 2014r1.0
Main dashboard has three tactical overview dashlets (2 XI instances, 1 Core). One of the XI instances occasionally will go red, drop out the message: "Unable to parse response"
unabletoparse.JPG
All authentication for the XI instances are session.
Broken image references:
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http://:/nagiosfusion/images/critical_small.png
A few refreshes of the page and it's back to good. Logs in /usr/local/nagiosfusion/var/components don't show anything suspect.
Thoughts?
Re: Unable to parse response
Posted: Tue Mar 24, 2015 2:34 pm
by tmcdonald
Is it always the same XI instance?
How big are the XI instances in terms of hosts + services?
You might be hitting a timeout.
Re: Unable to parse response
Posted: Tue Mar 24, 2015 2:37 pm
by vAJ
The one it's having a problem with is 1150+ hosts, 21000+ services.
Re: Unable to parse response
Posted: Tue Mar 24, 2015 2:44 pm
by lmiltchev
Do you see anything unusual in the poller.log?
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tail -100 /usr/local/nagiosfusion/var/poller.log
What is the "active" and "passive" polling intervals set at?
Configure->System Configuration
Re: Unable to parse response
Posted: Tue Mar 24, 2015 2:46 pm
by tmcdonald
Yea, almost certainly a timeout then. That's a lot just for the XI server without having to push it all across the network.
Let's check your php settings:
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grep "memory_limit" /etc/php.ini
grep "max_execution_time" /etc/php.ini
grep "max_input_time" /etc/php.ini
grep "default_socket_timeout" /etc/php.ini
Re: Unable to parse response
Posted: Tue Mar 24, 2015 2:47 pm
by vAJ
Code: Select all
Polling Top Alert Producers...
TRUNCATING topalertproducers table
Saved top alert producers for AustinDF
Saved top alert producers for VDC
Saved top alert producers for AmazonEC2
3 callbacks run
***GET DATA!***
RUNTIME: 73 INTERVAL: 73 POLL INTERVAL: 10
Saving Tac Data to DB: AustinDF
DONE
Re: Unable to parse response
Posted: Tue Mar 24, 2015 2:49 pm
by vAJ
Code: Select all
memory_limit = 256M
max_execution_time = 60
max_input_time = 60
default_socket_timeout = 60
Re: Unable to parse response
Posted: Tue Mar 24, 2015 2:50 pm
by vAJ
lmiltchev wrote:
What is the "active" and "passive" polling intervals set at?
Configure->System Configuration
Active = 10
Passive = 270
Re: Unable to parse response
Posted: Tue Mar 24, 2015 4:32 pm
by lmiltchev
Try increasing the values below (in the "/etc/php.ini" file):
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memory_limit = 256M
max_execution_time = 60
max_input_time = 60
default_socket_timeout = 60
and restart apache:
See if this is going to fix your problem.
If you are still having issue, please open a new ticket in our email ticketing system. We may need to schedule a remote session to further troubleshoot this issue.
Re: Unable to parse response
Posted: Tue Mar 24, 2015 5:02 pm
by vAJ
Updated the values to 512MB and 90 seconds for all the others... still get the error.
Do you think 10 sec is too soon for the active polling interval?