Nagios Support Forum

I'm trying to re-create (created once, but was told to delete, and now asked to re-add ) a new user/contact using Active Directory and keep getting an error that a user with that ID already exists. There is no user with that ID under Manage users in the admin menu, nor is there a contact with that ID in CCM. Where would I go to manually delete any trace of this user so I can re-create the account?

Did you apply configuration after deleting it? Might want to give that a try and let us know if that works for you.

I did, and yep, still says user already exists.

For a test, can you disable the Active Directory Integration and see if you can add the user then?

Also, all the check really does is try to find the user_id by username

So if you run this command: Does it list that user?

ssax wrote:Also, all the check really does is try to find the user_id by username

So if you run this command:

Code: Select all

echo "select * from xi_users;" | psql nagiosxi nagiosxi

Does it list that user?

Yep. Not sure I want to disable the AD integration on the prod server. Don't want to risk that borking something else.

So it's still showing the user in the DB but it's not showing in the UI?

Correct.

Were they a monitoring contact as well? I'm whipping up some commands for you that will manually remove the remnants.

Find the user_id with this command (it's the number to the left of their username):
Go to Admin > Users > Manage Users

Right-click on the X next to one of your users and select Copy Link Location.

Paste it into notepad, you should see something like this:
Change: To: Paste it into your browser address bar and hit enter.

Now try to add the user again.