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Create Invoices / Accounting / Billing Management

Posted: Wed May 06, 2015 9:58 am
by makemeasandwich
Hello,

does anyone know if there is a plugin for nagios which can create invoices based on the monitoring results from nagios? Something like for example PRTG does or other commercial tools.
Or if there is an interface from nagios to a a open source third party tool that can create invoices based on the monitoring results done by nagios?

Thanks for the Help.

Kind Regards

makemeasandwich

Re: Create Invoices / Accounting / Billing Management

Posted: Wed May 06, 2015 10:04 am
by tmcdonald
Do you mean invoices as in monetary charges to an account? Or do you mean a "fix it" ticket?

Re: Create Invoices / Accounting / Billing Management

Posted: Thu May 07, 2015 3:35 am
by makemeasandwich
Hello,

thanks for the fast repply.

Yes monetary charges to an account based on the monitoring results for example.

Re: Create Invoices / Accounting / Billing Management

Posted: Thu May 07, 2015 9:19 am
by tmcdonald
This could be done with an event handler, but that handler is something you would need to write. This is a very specific scenario and I would be surprised if something ready-made existed specifically for Nagios.

http://nagios.sourceforge.net/docs/3_0/ ... dlers.html

I would also be *incredibly* careful with this, since an improperly-implemented integration could cause multiple charges to be applied. Be absolutely sure you know what you are doing.

Re: Create Invoices / Accounting / Billing Management

Posted: Fri May 08, 2015 2:18 am
by makemeasandwich
Okay thanks.
I didn't quite understand what you meant with "a fix it" ticket.
Could you explaint it a little bit more please?

Re: Create Invoices / Accounting / Billing Management

Posted: Fri May 08, 2015 9:12 am
by tmcdonald
By "fix it ticket" I meant something like a "This is broken, please fix" ticket created in some sort of incident manager. That way when something goes critical, it is logged as a new incident and someone can be assigned to fix it.

We actually have something just like that called Nagios Incident Manager: http://www.nagios.com/products/nagiosincidentmanager/