Nagios Support Forum

I have enabled my notifications but was wondering if there is a way to separate my email notifications from my SMS notifications? Ideally, I would like email notifications Sunday - Saturday from 00:00 - 24:00 but SMS only from 16:00 - 06:30. It also appears I am not understanding the time periods because when I key in 16:00 - 06:00 (looking at 4pm to 6am) for notifications it gives me this error - One or more time ranges is invalid. What or how should I format the times?

I have enabled my notifications but was wondering if there is a way to separate my email notifications from my SMS notifications? Ideally, I would like email notifications Sunday - Saturday from 00:00 - 24:00 but SMS only from 16:00 - 06:30.

You will need to create two separate contacts - one for emails and one for SMS notifications.

I am not understanding the time periods because when I key in 16:00 - 06:00 (looking at 4pm to 6am) for notifications it gives me this error - One or more time ranges is invalid. What or how should I format the times?

The 06:00 would be the next day (Tuesday). Try:
Monday: 16:00 - 24:00
Tuesday: 00:00 - 24:00

Ok, duh! the time stuff makes sense now.

We do have some AD groups that contain members. So, I am thinking is there a way to globally unchecked the email notification type and then if I wrote up a document explaining to users if they want SMS notifications to check the enable notification and what SMS notification type they want and time periods. Then I can assign the AD group which contains an email address to send out email notifications to these users. Does that sound like an option? I would need to set up the AD group as a contact and not a user right? Use the notify-host-by-email and not the xi_??_handler right?

Any thoughts on adding the ability to separate these in the future? I have users who want email messages during the day while they are here in the Office and SMS notifications when they are away. Or are they just over reacting and most people just set it up to get both email and SMS 24x7? Having to setup two different users, one for email and another for SMS could and probably would get messy with the amount of users we have that will be leveraging this Nagios XI instance.

jkinning wrote:Any thoughts on adding the ability to separate these in the future?

I am able to find a feature request that separates out some of the notification options between E-mail and SMS, but not all. I'll speak with the developers on what happened there, and if it's possible to separate out the schedule also.

jkinning wrote:are they just over reacting and most people just set it up to get both email and SMS 24x7

I don't think you're overreacting. PROBABLY the reason we don't hear this request too often is because many companies offload notification management to another product like xMatters or PagerDuty. That said, we don't want you to have to spend more money for that type of functionality so we'll see if we can't get it in for you.

jkinning wrote:We do have some AD groups that contain members. So, I am thinking is there a way to globally unchecked the email notification type and then if I wrote up a document explaining to users if they want SMS notifications to check the enable notification and what SMS notification type they want and time periods. Then I can assign the AD group which contains an email address to send out email notifications to these users. Does that sound like an option? I would need to set up the AD group as a contact and not a user right? Use the notify-host-by-email and not the xi_??_handler right?

I think I'm following all of that, and it all does sound correct. No XI User means you need to use the alternative notification handler.