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host escalation issue
Posted: Fri Aug 21, 2015 8:57 am
by btemple
I had a downed host that did not escalate last night. I am pretty sure the time period is to blame ? Is the time period opposite of what it should be, meaning have I exuded the time instead on including it ?
Re: host escalation issue
Posted: Fri Aug 21, 2015 11:00 am
by lmiltchev
Can you show us the State History report from the same time frame for the "dfwrtr" host and the host escalation config?
Re: host escalation issue
Posted: Fri Aug 21, 2015 12:12 pm
by btemple
Here you go
Re: host escalation issue
Posted: Fri Aug 21, 2015 2:09 pm
by lmiltchev
Instead of using the following format for the timeperiod:
try using "00:00-03:00,18:00-24:00" for each day, i.e.
Let us know if this fixed your issue.
Re: host escalation issue
Posted: Tue Sep 15, 2015 6:44 am
by btemple
thank you we will give this a shot
Re: host escalation issue
Posted: Tue Sep 15, 2015 9:10 am
by tgriep
Let us know if you need any more help.
Re: host escalation issue
Posted: Wed Sep 16, 2015 8:28 am
by btemple
Ironically we had an outage last night which proved your suggestion was correct.Please close the issue