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Turn off acknowledge notification
Posted: Mon Oct 12, 2015 9:24 am
by brdr
Hi,
We use 2014R2.7.
How can i disable acknowledgement notification?
[1444653595] SERVICE NOTIFICATION: it-windows;bed-600-14;Memory Usage;ACKNOWLEDGEMENT (WARNING);xi_service_notification_handler;WARNING - [Triggered by _MemUsed%>85] - Physical Memory: Total: 3.999GB - Used: 3.631GB (91%) - Free: 376.129MB v
Re: Turn off acknowledge notification
Posted: Mon Oct 12, 2015 9:30 am
by tmcdonald
There should be an option when you go to acknowledge to disable/enable sending a notification for that acknowledgement. Unchecking the appropriate box is all you need to do.
Re: Turn off acknowledge notification
Posted: Wed Oct 14, 2015 8:36 am
by brdr
Sorry Trevor, i should have been more clear.
When users use the rapid response method of acknowledging is there a way to disable the acknowledge notification going back out? Presently, there isn't an option to disable the acknowledge notification.
Re: Turn off acknowledge notification
Posted: Wed Oct 14, 2015 9:25 am
by BanditBBS
brdr wrote:Sorry Trevor, i should have been more clear.
When users use the rapid response method of acknowledging is there a way to disable the acknowledge notification going back out? Presently, there isn't an option to disable the acknowledge notification.
brdr, are you planning to upgrade to XI 5? There is now an option each user can select to disable acknowledgements. It's a global setting, so they wouldn't receive any, but at least it is finally an option.
Re: Turn off acknowledge notification
Posted: Wed Oct 14, 2015 9:45 am
by brdr
We really want to get to XI 5. It is currently installed in our DEV environment. That's good to know about the acknowledge options. Thx.
The auto acknowledge is a good feature via the Rapid Response if users want it. The problem here is that the auto acknowlege NOTIFICATION looks EXACTLY the same as the notification that is first generated. Even though, in the nagios.log the auto acknowledge looks like:
[1444831438] SERVICE NOTIFICATION: it-sharepoint;bed-950-41;Memory Usage;ACKNOWLEDGEMENT (WARNING);xi_service_notification_handler;WARNING - [Triggered by _MemUsed%>85] - Physical Memory: Total: 18GB - Used: 15.659GB (87%) - Free: 2.341GB (13%);it-sharepoint;Test-Don-troubleshooting
However in the auto acknowledge email it does not say ACKNOWLEDGEMENT anywhere. So, people are confused as they think it is just duplicate.
In notfication management the subject line looks like:
NON-PROD/%host%/%service% is %servicestate%
Is there something we should add to pick up the ACKNOWLEDGEMENT string/word?
Thx
Re: Turn off acknowledge notification
Posted: Wed Oct 14, 2015 4:46 pm
by jdalrymple
Standard Macros in Nagios wrote:Notification Macros:
$NOTIFICATIONTYPE$ A string identifying the type of notification that is being sent ("PROBLEM", "RECOVERY", "ACKNOWLEDGEMENT", "FLAPPINGSTART", "FLAPPINGSTOP", "FLAPPINGDISABLED", "DOWNTIMESTART", "DOWNTIMEEND", or "DOWNTIMECANCELLED").
Can you stuff that guy into your notification? I suppose it depends on your notification command.
Re: Turn off acknowledge notification
Posted: Wed Oct 14, 2015 4:49 pm
by lmiltchev
Try adding %type% in the subject (under "Notification Messages), i.e.
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NON-PROD/%type%/%host%/%service% is %servicestate%
Mine is:
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%type% Service Alert - %hostalias%/%service% is %servicestate%
and I see (my actual email subject):
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ACKNOWLEDGEMENT Service Alert - WMI Test Box/Disk I/O is CRITICAL
Re: Turn off acknowledge notification
Posted: Tue Oct 20, 2015 9:46 am
by brdr
Thx! I will try that. Please close.