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BUG: Installation failed, check internet connectivity...
Posted: Tue Nov 17, 2015 11:47 am
by TBT
Potential bug: When managing Components and Config Wizards via Install Updates in XI 5.2.2 Web GUI, the message "Installation failed, check internet connectivity or proxy settings." occurs even though the package successfully update.
Re: BUG: Installation failed, check internet connectivity...
Posted: Tue Nov 17, 2015 12:23 pm
by hsmith
I noticed this behavior yesterday as well. I will see if anyone else has around here. Are you using HTTPs? That's the only thing I can think of that sets me aside from a stock install.
Re: BUG: Installation failed, check internet connectivity...
Posted: Tue Nov 17, 2015 12:39 pm
by TBT
Yes, with self-signed certs if that makes a difference.
Re: BUG: Installation failed, check internet connectivity...
Posted: Tue Nov 17, 2015 12:53 pm
by hsmith
Is there anything relevant in /var/log/httpd/error_log from the time you updated?
Re: BUG: Installation failed, check internet connectivity...
Posted: Tue Nov 17, 2015 12:57 pm
by TBT
hsmith wrote:Is there anything relevant in /var/log/httpd/error_log from the time you updated?
Nothing that stands out.
Re: BUG: Installation failed, check internet connectivity...
Posted: Tue Nov 17, 2015 1:06 pm
by WillemDH
I have the same problem. (no https)
Re: BUG: Installation failed, check internet connectivity...
Posted: Tue Nov 17, 2015 5:18 pm
by hsmith
Hey Willem, TBT.
It looks like Scott might have fixed this in the next release (5.2.3) before we even knew we had the issue. I don't have an ETA on that unfortunately.
Re: BUG: Installation failed, check internet connectivity...
Posted: Wed Nov 18, 2015 5:56 am
by WillemDH
Just fyi, but I again have this issue too:
https://support.nagios.com/forum/viewto ... it=+update
I'm getting this error in Nagios XI:
Code: Select all
Could not download wizard version list from Nagios Server, check Internet Connnectivity
And this error in Nagios Reactor:
Code: Select all
A PHP Error was encountered
Severity: Warning
Message: file_get_contents(http://api.nagios.com/versioncheck/?product=nagiosreactor&version=2014R0.94&stableonly=1&output=xml): failed to open stream: Connection timed out
Filename: helpers/licensing_helper.php
Line Number: 524
Checked our Internet connectivity and firewall and all seems ok.
Re: BUG: Installation failed, check internet connectivity...
Posted: Wed Nov 18, 2015 4:51 pm
by hsmith
Hey Willem, I unlocked that thread. We can continue discussion there.
Re: BUG: Installation failed, check internet connectivity...
Posted: Fri Apr 15, 2016 3:48 pm
by matt.lilek
Hey Guys,
Long time lurker here. I do post just not for a while. I have 2 things that worked for this issue. 1. Change Proxy 2. Disable Proxy. I have 3 systems and 2 had issues with this even after 5.2.7 One i changed the proxy to match the one that was working fine and that worked. The other instance doing the same didnt work well because it was already using that proxy so i just disabled it. Dont know if something is getting stuck or a switch is not occurring or what but i thought i would just chime in. Let me know if this helps.