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Determining time to acknowledge a problem
Posted: Mon Oct 03, 2011 12:04 pm
by cwscribner
Hi all.
The title pretty much says it all. Is there a way to show average response time to an incident? A report would be perfect. Thoughts?
Re: Determining time to acknowledge a problem
Posted: Mon Oct 03, 2011 12:32 pm
by agriffin
XI currently can't do this. It's a request we've been hearing a lot though, and it's on our radar for a future version.
Re: Determining time to acknowledge a problem
Posted: Mon Oct 03, 2011 12:41 pm
by cwscribner
Okay, thanks. The time an alert occurs and the time its acknowledged must be captured in a database right? Would it be feasible to grab that data from a database and perhaps have a custom PHP report?
Re: Determining time to acknowledge a problem
Posted: Mon Oct 03, 2011 12:43 pm
by agriffin
Yep, and that's pretty much how we would implement it ourselves.
Re: Determining time to acknowledge a problem
Posted: Mon Oct 03, 2011 1:31 pm
by cwscribner
Can you offer some insight as to what tables/fields I need to look for? Would those numbers be in the nagios or nagiosql database?
Re: Determining time to acknowledge a problem
Posted: Tue Oct 04, 2011 10:19 am
by mguthrie
The nagios database stores status information, includes acknowledgments and state changes. The nagiosql database stored the object configurations. You'd need the nagios database for that info. Hope that helps!