Nagios Availability Report shows wrong data

[goldmund84]

Hello.
I see some wrong data in my Nagios Availability Report. I noticed that just for one service, but maybe there are others as well.
While Report shows 100% Availability of Service during a week, actually it had DOWN state several hours, that can be seen on State History.

Is it possible to find where is the error and correct the report?

Thanks.

[lmiltchev]

Can you show us screenshots of both reports? Was the service in scheduled downtime? Please show us the "Advanced" settings that you used when running the "Availability" report.

[goldmund84]

Hello,

Here are screenshots.
I am not sure, whether services were at scheduled downtime. How could I check?

[tgriep]

Can you run the Legacy Availability report for that host and time period and post the screen capture of it?
To run that report, click on Reports > Legacy Reports > Availability and fill in the information for the host and time frame.
Thanks

[goldmund84]

Hello.
Here is the Legacy report.

[rkennedy]

To clarify, what version of XI and core are you running?

[goldmund84]

Hello,
Nagios XI 2014R1.3
Nagios Core 4.0.7

[hsmith]

It looks like there may have been a few issues with the availability report that changed over time. The version of 2014 that you're using is from about 16~ months ago. Is there any chance of being able to upgrade this system?

[goldmund84]

Hello,
>>Is there any chance of being able to upgrade this system?
As we don't have active support, I can't upgrade the system at the moment. Is there any possibility to fix the issue without an upgrade?

[bwallace]

Perhaps others can chime in, but I do not know of any other ways to remedy this apart from upgrading, as was required by all of our other customers who experienced this issue.