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Users not able to access Nagios URL
Posted: Wed Feb 03, 2016 4:10 pm
by jyoti22
I have setup Nagios XI and launched XI web portal. I and my team can access the url link without any issue. However the users I added to Nagios cannot access nagios URL. What can be the issue?
Re: Users not able to access Nagios URL
Posted: Wed Feb 03, 2016 4:18 pm
by rkennedy
What is the error that the users are seeing?
Re: Users not able to access Nagios URL
Posted: Wed Feb 03, 2016 4:47 pm
by jyoti22
Nothing happens. Just the url remains in progress
Re: Users not able to access Nagios URL
Posted: Wed Feb 03, 2016 4:48 pm
by hsmith
Sounds like a potential firewall thing. Are the uses at a different location?
Re: Users not able to access Nagios URL
Posted: Wed Feb 03, 2016 4:49 pm
by rkennedy
What is the URL you are giving them? Do they have a route to the network that XI is on?
Re: Users not able to access Nagios URL
Posted: Wed Feb 03, 2016 5:13 pm
by jyoti22
Yes. Users are at different location. And there is no firewall issue.
Re: Users not able to access Nagios URL
Posted: Wed Feb 03, 2016 5:16 pm
by rkennedy
From the users location, can they ping the Nagios server?
Are you giving them an internal IP or external IP?