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Availability report issue
Posted: Mon Feb 08, 2016 9:15 am
by smoren
Hello,
Service Data table in Availability report contains wrong data when
First Assumed Service State is changed. See table bellow for one specific service (as an example):
Code: Select all
First Assumed Service State |OK |Warning |Unknown |Critical
Service OK |100% | 0% | 0% | 0%
Service Warning | 14.286% | 0% | 85.714% | 0%
Service Unknown | 14.286% | 85.714% | 0% | 0%
Service Critical | 14.286% | 0% | 0% | 85.714%
Rows
Service OK and
Service Critical contains correct values, but data for
Warning and
Unknown states should be swapped.
Can you replicate this issue, or am I doing something wrong?
Thanks.
Re: Availability report issue
Posted: Mon Feb 08, 2016 12:18 pm
by lmiltchev
Can you show us the State History report for this service for the same timeperiod?
Re: Availability report issue
Posted: Mon Feb 08, 2016 12:58 pm
by smoren
I dont have my notes here with me right now, but using another service - state history was empty - it was always OK, so no state change
(including soft states).
But for you - to replicate:
1. create new service (any, but it might be in OK state
)
2. wait few minutes and create availability report. Choose reporting period
Today (or any of This... periods)
3. Run report for each value of
First Assumed Service State - especially Service Warning and Service Unknown
4. you should get values similar to the ones in my table. (you will probably get 98% instead of 85%
)
Re: Availability report issue
Posted: Mon Feb 08, 2016 2:28 pm
by lmiltchev
I was able to recreate the issue, and filed an internal bug report (TASK ID 7690). Thank you!
Re: Availability report issue
Posted: Tue Feb 09, 2016 11:30 am
by smoren
I hope calculations using other attributes are correct
So far, I haven't found other issues... but it doesn't mean they are not there
You can go ahead and close this thread. Thanks.
Re: Availability report issue
Posted: Tue Feb 09, 2016 12:17 pm
by rkennedy
Sounds good, I'll close this out now -- feel free to open a new thread if you ever need assistance in the future.