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Nagios XI 'Network Status Map' will not open
Posted: Tue Feb 09, 2016 4:31 pm
by thur686
Host OS: CentOS6
Nagios XI version: 5.2.2
Hello,
The two icons in the Network Status Map section of Nagios XI do not open when selected. If I navigate to Nagios Core on the same server, the map DOES open. No errors are logged to '/httpd/error_log' when this happens. Additionally, this XI server is using HTTPS.
Re: Nagios XI 'Network Status Map' will not open
Posted: Tue Feb 09, 2016 4:34 pm
by hsmith
Is there anything in here?
Re: Nagios XI 'Network Status Map' will not open
Posted: Thu Feb 18, 2016 4:54 pm
by thur686
Thanks, using tail to read ssl_error_log I see this:
[warn] RSA server certificate CommonName (CN) 'myservername' does NOT match server name!?
Re: Nagios XI 'Network Status Map' will not open
Posted: Fri Feb 19, 2016 12:51 pm
by lmiltchev
I haven't been able to recreate the issue. My Network Status map shows up just fine on a XI test box, which uses SSL.
Do you see the same issue when you are logged in as a different user, i.e. nagiosadmin? Go to Admin->Manage Users-><your user>->Edit, and show us a screenshot of the page.
Re: Nagios XI 'Network Status Map' will not open
Posted: Fri Feb 19, 2016 2:49 pm
by thur686
Thanks lmiltchev, the Network Status map doesn't work for all users of any auth type, including nagiosadmin.
Re: Nagios XI 'Network Status Map' will not open
Posted: Fri Feb 19, 2016 3:25 pm
by rkennedy
If you attempt to use a different browser, does it show up?
This is really odd as there are no errors logged at all.
Re: Nagios XI 'Network Status Map' will not open
Posted: Mon Feb 22, 2016 10:01 am
by thur686
I've tried Firefox 44, Chrome 48, Internet Explorer 11 and even Microsoft Edge.
Re: Nagios XI 'Network Status Map' will not open
Posted: Mon Feb 22, 2016 1:29 pm
by tgriep
Can you login to the server as root, run the following command and post the output here?
Code: Select all
ls -l /usr/local/nagiosxi/html/includes/components/xicore/
Re: Nagios XI 'Network Status Map' will not open
Posted: Wed Feb 24, 2016 11:20 am
by thur686
Thanks tgriep...
Code: Select all
-rwxr-x--- 1 nagios nagios 4214 Nov 17 12:00 ajaxhelpers-comments.inc.php
-rwxr-x--- 1 nagios nagios 45586 Nov 17 12:00 ajaxhelpers-hoststatus.inc.php
-rwxr-x--- 1 nagios nagios 1038 Nov 17 12:00 ajaxhelpers.inc.php
-rwxr-x--- 1 nagios nagios 23176 Nov 17 12:00 ajaxhelpers-misc.inc.php
-rwxr-x--- 1 nagios nagios 26669 Nov 17 12:00 ajaxhelpers-monitoringengine.inc.php
-rwxr-x--- 1 nagios nagios 1416 Nov 17 12:00 ajaxhelpers-perfdata.inc.php
-rwxr-x--- 1 nagios nagios 54928 Nov 17 12:00 ajaxhelpers-servicestatus.inc.php
-rwxr-x--- 1 nagios nagios 78643 Nov 17 12:00 ajaxhelpers-status.inc.php
-rwxr-x--- 1 nagios nagios 17908 Nov 17 12:00 ajaxhelpers-sysstat.inc.php
-rwxr-x--- 1 nagios nagios 35774 Nov 17 12:00 ajaxhelpers-tac.inc.php
-rwxr-x--- 1 nagios nagios 7542 Nov 17 12:00 ajaxhelpers-tasks.inc.php
-rwxr-x--- 1 nagios nagios 2519 Nov 17 12:00 dashlets-comments.inc.php
-rwxr-x--- 1 nagios nagios 18652 Nov 17 12:00 dashlets.inc.php
-rwxr-x--- 1 nagios nagios 3575 Nov 17 12:00 dashlets-misc.inc.php
-rwxr-x--- 1 nagios nagios 9063 Nov 17 12:00 dashlets-monitoringengine.inc.php
-rwxr-x--- 1 nagios nagios 10507 Nov 17 12:00 dashlets-perfdata.inc.php
-rwxr-x--- 1 nagios nagios 20037 Nov 17 12:00 dashlets-status.inc.php
-rwxr-x--- 1 nagios nagios 5261 Nov 17 12:00 dashlets-sysstat.inc.php
-rwxr-x--- 1 nagios nagios 11292 Nov 17 12:00 dashlets-tac.inc.php
-rwxr-x--- 1 nagios nagios 3512 Nov 17 12:00 dashlets-tasks.inc.php
-rwxr-x--- 1 nagios nagios 25695 Nov 17 12:00 downtime.php
drwxr-x--- 5 nagios nagios 4096 Jan 5 2015 images
-rwxr-x--- 1 nagios nagios 59825 Nov 17 12:00 recurringdowntime.php
-rw-r----- 1 nagios nagios 3425 Nov 17 12:00 sanity.sh
-rwxr-x--- 1 nagios nagios 141035 Nov 17 12:00 status-object-detail.inc.php
-rwxr-x--- 1 nagios nagios 22044 Nov 17 12:00 status.php
-rwxr-x--- 1 nagios nagios 33316 Nov 17 12:00 status-utils.inc.php
-rwxr-x--- 1 nagios nagios 6247 Nov 17 12:00 tac.php
-rwxr-x--- 1 nagios nagios 16828 Nov 17 12:00 xicore.inc.php
Re: Nagios XI 'Network Status Map' will not open
Posted: Wed Feb 24, 2016 12:36 pm
by lmiltchev
There permissions look fine. I don't see any issues here...
Try the following - hit F12 in a browser to load the "Developer Tools", and click on the "Network Status Map". Post back any errors that you see in the "Developer Tools".