Page 1 of 2
update address and port
Posted: Tue Mar 08, 2016 11:36 am
by JohnFLi
I have a NagiosXI install that is behind a tight firewall. As a result, it is not able to check for updates and it hasn't done so in so long, it also isn't able to see that it has been renewed.
What port and address do I need to have opened in the firewall so NagiosXI can go check for updates?
Re: update address and port
Posted: Tue Mar 08, 2016 12:53 pm
by bwallace
IPs our customers should allow through their firewall for updates:
50.116.21.73 and 72.14.181.71
api.nagios.com
api.nagios.org
assets.nagios.com
ports 80 & 443
Re: update address and port
Posted: Wed Mar 09, 2016 7:41 pm
by JohnFLi
I am still waiting for our firewall people to make the change to verify that was the solution.
Re: update address and port
Posted: Thu Mar 10, 2016 9:33 am
by lmiltchev
No problem, JohnFLi. Keep us posted. We will keep this thread open for now.
Re: update address and port
Posted: Tue Mar 15, 2016 12:14 pm
by JohnFLi
I have a message on the update page that says
You cannot upgrade your XI installation because your maintenance for this license has expired
I sent an email to sales asking for the Key (incase it was different) and included the invoice number and date the renewal was paid and I never heard back.
Re: update address and port
Posted: Tue Mar 15, 2016 4:13 pm
by scottwilkerson
JohnFLi,
Our sales dept is going to send a script to reset your maintenance date that should resolve the issue
Re: update address and port
Posted: Tue Mar 15, 2016 4:41 pm
by JohnFLi
ok, got the email and it no longer says the license is expired.....
but still failing on updating
Code: Select all
Update Check Problem: Last update check failed.
Latest Available Version: 5.2.3
Installed Version: 5.2.3
Last Update Check: 03/15/2016 14:36:25
Re: update address and port
Posted: Tue Mar 15, 2016 4:47 pm
by hsmith
Did your firewall people make the change yet? That update should work regardless of license status.
Re: update address and port
Posted: Wed Mar 16, 2016 10:13 am
by JohnFLi
They keep looking at logs and say they aren't seeing anything and they said they opened the items and ports you said to open
Re: update address and port
Posted: Wed Mar 16, 2016 2:58 pm
by hsmith
Interesting.
What happens if you try to use this command?
Code: Select all
wget https://assets.nagios.com/downloads/nagiosxi/5/xi-5.2.5.tar.gz