Disable acknowledge need if notifications are disabled

[neosecurearg]

Hello,

Is there a way to disable the acknowledge need of a problem in a host or in a service in Nagios XI, if this host or service have their notifications disabled?

Because some hosts and services that we have configured in Nagios XI are only "visual information" for us (notifications are disabled for them), and we don't want to need to give achknowledgement to their problems.

Thanks in advance.

Regards,
Alejandro Guida

[tmcdonald]

There's no need to acknowledge a problem if you don't want to do so - leaving notifications disabled should be all you need to do given your environment.

[neosecurearg]

Hello,

I understand that there's no need to acknowledge a problem if I don't want to do so, but I don't want to see that as "a problem to be acknowledged" in Nagios XI Interface if the host/service has notifications disabled,

Screenshot of Nagios XI attached to the post to clarify what I'm asking for.

Thanks in advance.

Regards,
Alejandro Guida

[lmiltchev]

I understand that there's no need to acknowledge a problem if I don't want to do so, but I don't want to see that as "a problem to be acknowledged" in Nagios XI Interface if the host/service has notifications disabled,

Even though you have the notifications disabled, these problems are still "unhandled", and they will show up under the "Mass Acknowledgments and Downtime Scheduling" page. This is done because you may need to schedule a downtime in order to work on the issue, or acknowledge the problem - let others know that someone is already working on the issue, etc. I don't believe that our developers are going to change the "default" behavior of the "Mass Acknowledge" component.

You are welcome to contact our sales team at [email protected], and request a quote for a custom development. Thank you!