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failure to login after run upgrade to latest version
Posted: Tue Apr 12, 2016 11:16 am
by KPham
hello Tech support,
i am not able to login after ran upgrade to the latest version (5.2.6 to 5.2.7)
please i really need someone to help me take a look at this issue
i following the instruction to run the command cli to repair the database mysql and it showing error
Re: failure to login after run upgrade to latest version
Posted: Tue Apr 12, 2016 2:06 pm
by bheden
What operating system are you on?
I'm going to assume you're on CentOS, but if you aren't, please adjust the following lines to fit your operating system..
Can we see the output of:
Thanks.
Re: failure to login after run upgrade to latest version
Posted: Wed Apr 13, 2016 11:03 am
by KPham
the Nagiosxi currently running on VMWare esxi 5.5
Re: failure to login after run upgrade to latest version
Posted: Wed Apr 13, 2016 11:12 am
by rkennedy
What OS is the virtual machine running on? Can you please show us the output of the 3 commands mentioned above?
Re: failure to login after run upgrade to latest version
Posted: Wed Apr 13, 2016 12:53 pm
by KPham
i am using Nagiosxi template image (CentOS)
after run the command showing run out of space
i am not sure the logs was increased causing running out of space?
i already increased double space from 200GB to 500GB
Re: failure to login after run upgrade to latest version
Posted: Wed Apr 13, 2016 12:59 pm
by rkennedy
Looks like your out of space. There was an issue with a debug file filling up in 5.2.6. Please run rm /tmp/xisupport.debug.log and attempt to start SQL. It should now work.
If not, please post the output of df -H
Re: failure to login after run upgrade to latest version
Posted: Wed Apr 13, 2016 1:11 pm
by KPham
i can restart mysqld service without error
but i am still unable to login
i run this command without error /usr/local/nagiosxi/scripts/repair_databases.sh
but still unable to login
Re: failure to login after run upgrade to latest version
Posted: Wed Apr 13, 2016 1:17 pm
by rkennedy
Did you run the commands I mentioned above? We'll need the output of df -H and ls -l /tmp/.
Re: failure to login after run upgrade to latest version
Posted: Wed Apr 13, 2016 1:19 pm
by KPham
the issue is fixed now after i rebooted the server
thank you so much for your help and supporting
Kevin
Re: failure to login after run upgrade to latest version
Posted: Wed Apr 13, 2016 1:26 pm
by rkennedy
No problem, it took seeing the output to see what was going on.
Closing this one out, but feel free to make a new thread if you have any questions in the future.