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Install failure
Posted: Thu May 19, 2016 9:46 am
by Bionic___
I am installing the newest version available today and I hit an error that seems to stop the install cold.
Code: Select all
Could not retrieve action from <RetryServer for 127.0.0.1:4480/XMLRPC>.
I have no clue what to do about this; any help is appreciated.
Re: Install failure
Posted: Thu May 19, 2016 10:24 am
by bwallace
Can't tell what it could be based on that message. Was this install done on a clean/minimal OS? Which OS + version?
The following is from our install doc:
Nagios Enterprises highly recommends and will only support installing Nagios XI on a newly installed, “clean” system (a
bare minimal install with nothing else installed or configured).
Attempting to install Nagios XI on a pre-existing system with other applications already installed can cause the Nagios XI installation
process to fail, critical system components and settings (e.g. database servers) to be modified in a way that negatively affects other
applications, and previously installed applications to be automatically upgraded or
removed. While installing XI on a system with other applications is possible, it is not recommended due to the possible interactions and complexity of multiple components that are required
for Nagios XI to function. If you choose to ignore these warnings, you do so at your own risk
https://assets.nagios.com/downloads/nag ... ctions.pdf
If the OS checks out, then could you please post the install.log?
This should be in /tmp or in whatever directory you ran
./fullinstall from, thanks.
Re: Install failure
Posted: Thu May 19, 2016 10:47 am
by Bionic___
Absolutely clean OS install "Red Hat Enterprise Linux Server release 7.2 (Maipo)".
The install.log file follows:
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Nagios XI Installation Log
==========================
DATE: Thu May 19 09:41:23 CDT 2016
DISTRO INFO:
RedHatEnterpriseServer
7.2
x86_64
THIS IS A NEW INSTALL!
INSTALLING:
full=5.2.7
major=5
minor=2.7
releasedate=2016-04-06
release=518
Configuring Repos...
Could not retrieve action from <RetryServer for 127.0.0.1:4480/XMLRPC>.
Possible networking problem?
Re: Install failure
Posted: Thu May 19, 2016 12:31 pm
by bwallace
By any chance is the RHEL 7.2 server behind a proxy?
Re: Install failure
Posted: Thu May 19, 2016 12:39 pm
by Bionic___
The OS is on a VM in a data center and connects through a gateway.
We do not own the license, the data center does and they provide a channel to the RedHat repositories.
Re: Install failure
Posted: Thu May 19, 2016 12:52 pm
by hsmith
What's the output of these commands?
Re: Install failure
Posted: Thu May 19, 2016 1:01 pm
by Bionic___
yum -v repolist =
Loading "rhnplugin" plugin
Loading "product-id" plugin
Loading "search-disabled-repos" plugin
Loading "subscription-manager" plugin
Updating Subscription Management repositories.
Unable to read consumer identity
Config time: 0.076
There was an error communicating with RHN.
Red Hat Satellite or RHN Classic support will be disabled.
Error communicating with server. The message was:
Connection refused
Yum version: 3.4.3
Setting up Package Sacks
repolist: 0
ls /etc/yum.repos.d =
redhat.repo
Re: Install failure
Posted: Thu May 19, 2016 1:09 pm
by hsmith
That's certainly going to cause some problems. I would make sure the proxy configuration is correct. Yum is going to need to work in order to make the install work.
Re: Install failure
Posted: Thu May 19, 2016 1:23 pm
by Bionic___
Our service provider asked if we could connect the install to an internal satellite server at a reserved IP address. How would I do that?
Re: Install failure
Posted: Thu May 19, 2016 3:22 pm
by tgriep
I am guessing that your provider asking you to connect to a local repository on your network but you would have to set that up.
If you can get your proxy server settings, you can follow the FAQ at the link below for setting up yum and wget to use a proxy so you can install XI.
https://support.nagios.com/wiki/index.p ... os_XI:FAQs