Nagios Support Forum

Hi,
It seems the linux agent install fails with below error.
[root@ppmtomgui-dm linux-nrpe-agent]# ./fullinstall
n/a is not currently supported. Please use either Red Hat, CentOS, Oracle Linux, SUSE Enterprise, OpenSUSE, Ubuntu, or Debian.

[root@ppmtomgui-dm linux-nrpe-agent]# lsb_release -a
LSB Version: :core-4.0-amd64:core-4.0-ia32:core-4.0-noarch:graphics-4.0-amd64:graphics-4.0-ia32:graphics-4.0-noarch:printing-4.0-amd64:printing-4.0-ia32:printing-4.0-noarch
Distributor ID: n/a
Description: redhat-4
Release: n/a
Codename: n/a
[root@ppmtomgui-dm linux-nrpe-agent]# lsb_release -r
Release: n/a
[root@ppmtomgui-dm linux-nrpe-agent]# lsb_release -r -s
n/a
[root@ppmtomgui-dm linux-nrpe-agent]# cat /etc/issue
Red Hat Enterprise Linux Server release 5.8 (Tikanga)
Kernel \r on an \m

[root@ppmtomgui-dm linux-nrpe-agent]# uname -i
x86_64
[root@ppmtomgui-dm linux-nrpe-agent]# cat /etc/redhat-release
redhat-4

Please advise I am unable to run ./fullinstall script.
Many Thanks,
Abdirasaq

It looks like you have two different versions of RHEL running.

The following command should show the definitive version: https://www.nagios.com/products/nagios-xi/#systemreqs says that Nagios XI requires CentOS or Redhat Enterprise Linux (RHEL) versions 5, 6, or 7, but it looks like you're actually running v4.

Hi,
[root@ppmtomgui-dm linux-nrpe-agent]# lsb_release -i -r
Distributor ID: n/a
Release: n/a

Please advise.
Thanks,

Can you provide us with the download link to the Linux Agent that you used?

Also, run the following command on the remote box, and show the output:

Hi,
The download link is as below:
wget https://assets.nagios.com/downloads/nag ... ent.tar.gz

Below is the command on the remote box and the output:
[root@ppmtomgui-dm ~]# rpm -qi --whatprovides /etc/redhat-release
Name : redhat-release Relocations: (not relocatable)
Version : 5Server Vendor: Red Hat, Inc.
Release : 5.8.0.3 Build Date: Tue 24 Jan 2012 04:20:07 AM EST
Install Date: Thu 06 Sep 2012 03:31:39 PM EDT Build Host: x86-008.build.bos.redhat.com
Group : System Environment/Base Source RPM: redhat-release-5Server-5.8.0.3.src.rpm
Size : 147548 License: GPL
Signature : DSA/SHA1, Wed 25 Jan 2012 01:06:09 PM EST, Key ID 5326810137017186
Packager : Red Hat, Inc. <http://bugzilla.redhat.com/bugzilla>
Summary : Red Hat Enterprise Linux release file
Description :
Red Hat Enterprise Linux release files

Please advise.
Thank You!

Your machine is very messed up. Since the suggested manner to install Nagios is to do so on a fresh install with nothing else running on it, is it possible that you could start over? Reinstall RHEL and reinstall Nagios XI?

Hi,
What's wrong with the server? I can open a support ticket with Red Hat with issues. It's production server re-install is not an option.
Please be more specific what the issue is?
Thank You!

It appears that you have RedHat 4 and RedHat 5 installed at the same time.

eloyd wrote:It looks like you have two different versions of RHEL running.

The following command should show the definitive version:

Code: Select all

lsb_release -i -r

https://www.nagios.com/products/nagios-xi/#systemreqs says that Nagios XI requires CentOS or Redhat Enterprise Linux (RHEL) versions 5, 6, or 7, but it looks like you're actually running v4.

Hi,
[root@ppmtomgui-dm ~]# lsb_release -i -r
Distributor ID: n/a
Release: n/a

How did you come to that conclusion? I have Red Hat 5 only installed on this server.
Thank You!

That is why I say your machine appears to be confused. Originally, you wrote:

aulusow wrote: [root@ppmtomgui-dm linux-nrpe-agent]# lsb_release -a
LSB Version: :core-4.0-amd64:core-4.0-ia32:core-4.0-noarch:graphics-4.0-amd64:graphics-4.0-ia32:graphics-4.0-noarch:printing-4.0-amd64:printing-4.0-ia32:printing-4.0-noarch
Distributor ID: n/a
Description: redhat-4
Release: n/a
Codename: n/a

[root@ppmtomgui-dm linux-nrpe-agent]# cat /etc/redhat-release
redhat-4

So, somehow, it thinks it has both RedHat 4 and 5 installed.