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Alerts not working while triggering conditions occur

Posted: Thu Jun 09, 2016 4:06 am
by McKarp
Hello,

I am interested in having alerts sent by email once certain type of logs exceeds specific limit in a specific amount of time.
I have configured the log sources, I have specific filters and queries made for the log message I am interested in. Screen below shows that the log message appears quite often.
1.png
I have set up an alert: send me a message if too many messages last 600, check every 30.
Mail delivery is working, I get it when I trigger alert manually.
But alert does not work automatically.
Here is the alarm configuration:
2.png
I have tried with manual NLS installation, with VM.
I have tried with ridiculously low warning and alert thresholds - no clue.
Can you help me, what possibly could be wrong here?

Re: Alerts not working while triggering conditions occur

Posted: Thu Jun 09, 2016 9:46 am
by hsmith
Let's try to reset your jobs.

Administration > System > Command Subsystem > Reset All Jobs.

Re: Alerts not working while triggering conditions occur

Posted: Fri Jun 10, 2016 5:53 am
by McKarp
Thank you for your response.
It did solve my issue.

Is it mandatory to reset jobs after each change to the alerts?

Re: Alerts not working while triggering conditions occur

Posted: Fri Jun 10, 2016 9:26 am
by hsmith
It shouldn't be.. I'm not sure what causes the jobs to get stuck occasionally. Did you do anything before you noticed this happen? Last time my jobs were stuck it was after restoring from a backup.

Re: Alerts not working while triggering conditions occur

Posted: Fri Jun 10, 2016 9:55 am
by McKarp
Nope, it was a fresh install.
Now I can modify alerts without having to reset the jobs.

Re: Alerts not working while triggering conditions occur

Posted: Fri Jun 10, 2016 10:48 am
by rkennedy
Awesome! Are we good to close this one out and mark it as resolved?

Re: Alerts not working while triggering conditions occur

Posted: Mon Jun 13, 2016 7:49 am
by McKarp
Yes, please do mark the issue as resolved. Thank you!

Re: Alerts not working while triggering conditions occur

Posted: Mon Jun 13, 2016 10:21 am
by mcapra
Closing this thread!