Nagios Support Forum

Hi team, on our customer I'm facing an error when I try to schedule a service downtime (picture 1). I'm using NagiosXI (Nagios XI 2014R2.7 ). I obtain the same issue from “Service Status Detail-AdvancedMore Options-See this in Nagios Core” (picture 2). Few times ago this feature worked fine, could you help me in troubleshooting the problem?

Thank you
Francesco

Hi,
with "nagiosadmin" user only the functionality “Service Status Detail-Advanced-More Options-See this in Nagios Core” it works.

Francesco

Can you post your /usr/local/nagios/etc/cgi.cfg file for us to look at? Additionally, what user are you logged in as currently?

Hi,
below the requested data:

[garufif@nagiosxxx ~]$ ll /usr/local/nagios/etc/cgi.cfg
-rw-r--r-- 1 apache nagios 1309 Jun 10 13:50 /usr/local/nagios/etc/cgi.cfg
[garufif@nagiosxxx ~]$ cat /usr/local/nagios/etc/cgi.cfg
# MODIFIED
default_statusmap_layout=6


# UNMODIFIED
action_url_target=_blank
#authorized_for_all_host_commands=nagiosadmin,nagiosadmin,armando,garufif
#authorized_for_all_hosts=nagiosadmin,nagiosadmin,armando,garufif
#authorized_for_all_service_commands=nagiosadmin,nagiosadmin,armando,garufif
#authorized_for_all_services=nagiosadmin,nagiosadmin,armando,garufif
#authorized_for_configuration_information=nagiosadmin,nagiosadmin,armando,garufif
#authorized_for_system_commands=nagiosadmin,nagiosadmin,armando,garufif
#authorized_for_system_information=nagiosadmin,nagiosadmin,armando,garufif
default_statuswrl_layout=4
escape_html_tags=1
lock_author_names=1
main_config_file=/usr/local/nagios/etc/nagios.cfg
notes_url_target=_blank
physical_html_path=/usr/local/nagios/share
ping_syntax=/bin/ping -n -U -c 5 $HOSTADDRESS$
refresh_rate=15
show_context_help=0
url_html_path=/nagios
use_authentication=1
use_pending_states=1
use_ssl_authentication=0
authorized_for_read_only=user1,user2,user3

On web console I'm logged with "garufif" user (Auth Level Admin).

Thank you
Francesco

Can you run the following commands and show the output?

Hi,
below the requested data:

[garufif@nagiosxxx ~]$ ls -lad /usr/local/nagios/var/rw
drwsr-xr-x 2 nagios nagios 4096 Jun 10 17:16 /usr/local/nagios/var/rw
[garufif@nagiosxxx ~]$ ls -la /usr/local/nagios/var/rw
total 8
drwsr-xr-x 2 nagios nagios 4096 Jun 10 17:16 .
drwxrwxr-x 6 nagios nagios 4096 Jun 10 17:40 ..
prw-rw---- 1 nagios nagios 0 Jun 10 17:16 nagios.cmd
srw-rw---- 1 nagios nagios 0 Jun 10 17:16 nagios.qh
[garufif@nagiosxxx ~]$ grep nag /etc/group
nagcmd1006:apache,nagios
nagios1007:apache,nagios

Thank you
Francesco

The only difference I see between your permissions and mine is on the "rw" directory. Yours is not group writable. Try running: to see if this is going to solve the issue.

Also, I noticed that all of the lines below in the cgi.cfg file are commented out... Have you modified this file manually? Try removing the "#" from all lines and see if this is going to help.

Hi,
I have attached the picture containing the "Monitoring Engine Status".

Francesco

Please follow the instructions from my previous post and let us know if this solved the issue.

Hi,

it works!

Thank you
Francesco