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Cannot access Nagios XI after update
Posted: Thu Jun 30, 2016 3:02 pm
by Scott.Coats
I just ran an update to my Nagios XI installation and now the web login is asking for information for a NEW setup. I have verified that the data is still in the database. Somehow, the update must have lost access to the configuration of the database. I have attached a screen shot .
I really think that I just need to configuration file replaced with hopefully a backed up version from the update process.
Re: Cannot access Nagios XI after update
Posted: Thu Jun 30, 2016 3:23 pm
by lmiltchev
What is the Nagios XI version that you are upgrading from/to? Did you run "./fullinstall" instead of "./upgrade" by accident?
Post the entire "upgrade.log" and "install.log" located in "/tmp/nagiosxi" directory.
Re: Cannot access Nagios XI after update
Posted: Thu Jun 30, 2016 3:49 pm
by Scott.Coats
Not sure the exact version. It was a point update from the latest build. I ran the curl update this time and I may have mis-read the command and ran 'install' instead. I do not see the files you requested in /tmp. I do see an upgrade.log file in the following directory ( /usr/local/nagiosxi/tmp/upgrade.log ). I will attached it...even though it may not be of any help.
Re: Cannot access Nagios XI after update
Posted: Thu Jun 30, 2016 4:35 pm
by Scott.Coats
###################################
# DO NOT DELETE THIS FILE!
# Nagios XI version information
###################################
full=5.2.9
major=5
minor=2.9
releasedate=2016-06-14
release=520
Re: Cannot access Nagios XI after update
Posted: Thu Jun 30, 2016 4:57 pm
by ssax
Do you have an offloaded DB (on another server)? Are you seeing any errors when you access that page in /var/log/httpd/error_log or /var/log/httpd/ssl_error_log?
Thank you
Re: Cannot access Nagios XI after update
Posted: Thu Jun 30, 2016 5:03 pm
by Scott.Coats
Issue resolved.
I was able to RESTORE from a backup.
Thanks again...
Re: Cannot access Nagios XI after update
Posted: Thu Jun 30, 2016 5:05 pm
by ssax
Awesome! Are we okay to mark this as resolved and lock the topic?