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Scheduled Downtime - email not sent
Posted: Mon Jul 04, 2016 9:04 am
by amprantino
Dear all,
I cannot send email alerts when I place a a hot or service in scheduled down time.
- All contact have "s" options configured
service_notification_options w,u,c,r,s
host_notification_options d,u,r,s
- All host or services I set in host downtime
notification_options d,u,r,s
To test the notification I schedule a 5 minute downtime for a host. No mail is being sent.
Any idea why this email is not sent? (nothing appears in Reports > Notifications)
Thank you
Re: Scheduled Downtime - email not sent
Posted: Mon Jul 04, 2016 8:56 pm
by Box293
Can you please post your host, service, contact and command definitions so we can verify your configuration.
When viewing a host or service object, if you "Send custom xxx notification" do you receive that email?
Re: Scheduled Downtime - email not sent
Posted: Tue Jul 05, 2016 2:34 am
by amprantino
I have isolated the problem.
Downtime notifications will go out ONLY in case that downtime is scheduled inside "notification_period" of the host.
Otherwise nothing will be sent.
In other hosts, it worked fine.
Here is a working example:
Code: Select all
define host {
host_name HQ_ServerRack3_SW
alias HQ SW @ Rack3
address 192.168.1.11
parents CoreSW
check_command check-host-alive
max_check_attempts 5
process_perf_data 0
retain_nonstatus_information 1
notification_interval 30
notification_period 24x7
notification_options d,u,r,s
contact_groups net-admins-priority
}
define contactgroup{
contactgroup_name net-admins-priority
alias Network Administrators
members admin1-priority.mail,admin2-priority.mail
}
define contact{
contact_name admin1-priority.mail
alias admin1 priority mail
service_notification_period 24x7
host_notification_period 24x7
service_notification_options w,u,c,r,s
host_notification_options d,u,r,s
service_notification_commands service-email-html-int-en-critical
host_notification_commands host-email-html-int-en-critical
email [email protected]
}
Re: Scheduled Downtime - email not sent
Posted: Tue Jul 05, 2016 11:32 am
by tgriep
Thanks for reporting back that you figured it out.
Shall we close and lock up the post?
Re: Scheduled Downtime - email not sent
Posted: Tue Jul 05, 2016 12:06 pm
by amprantino
Of course
Thank you