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High Priority emails not workin in XI
Posted: Wed Jul 20, 2016 8:42 am
by dlukinski
Hello Nagios support
We've tried using High Priority emaisl (never worked since the beginning of time - simply produced no emails) and abandoned them until recently
Please help to figure how it could be used
Thank you
Re: High Priority emails not workin in XI
Posted: Wed Jul 20, 2016 11:29 am
by rkennedy
Not all SMTP servers / email clients will support high priority. Google for example, does not. What are you running on the backend for your mail server, and what client to view messages?
I just tested on my end, and notifications were still coming through without issue after selecting to send as high priority.
Re: High Priority emails not workin in XI
Posted: Wed Jul 20, 2016 1:11 pm
by dlukinski
rkennedy wrote:Not all SMTP servers / email clients will support high priority. Google for example, does not. What are you running on the backend for your mail server, and what client to view messages?
I just tested on my end, and notifications were still coming through without issue after selecting to send as high priority.
Right (must be because today is a hot day as you just pointed something else I did not check for
- unsure what we run as SMTP (remote server i have not access to, but I'll check)
Which SMTP servers work/worked for you for high-priority e-mails? (Linux)
Re: High Priority emails not workin in XI
Posted: Wed Jul 20, 2016 1:45 pm
by hsmith
I think we should find out what you're using before we figure out what server you should be using. Is there a reason you need high priority? Something you're trying to solve by having it set up?
Re: High Priority emails not workin in XI
Posted: Fri Jul 22, 2016 9:16 am
by dlukinski
hsmith wrote:I think we should find out what you're using before we figure out what server you should be using. Is there a reason you need high priority? Something you're trying to solve by having it set up?
This would be postfix server and application teams asking for 2-tier emails
Re: High Priority emails not workin in XI
Posted: Fri Jul 22, 2016 11:53 am
by tgriep
The Outlook client and Microsoft Exchange servers support High Priority emails.
What email client and servers are you using on your environment?
Re: High Priority emails not workin in XI
Posted: Fri Jul 22, 2016 2:53 pm
by dlukinski
tgriep wrote:The Outlook client and Microsoft Exchange servers support High Priority emails.
What email client and servers are you using on your environment?
I do not believe emails are generated and/or relayed to begin with
Re: High Priority emails not workin in XI
Posted: Mon Jul 25, 2016 10:47 am
by tgriep
Can you provide more detail on what you mean by
I do not believe emails are generated and/or relayed to begin with
What Mail Method is the Nagios XI server using?
You can check this by going in to the XI GUI and clicking on Admin > Manage Email settings.
Also, for high priority emails, the contact's notification commands have to be set to the following.
Code: Select all
xi_host_notification_handler
xi_service_notification_handler
Can you verify that they are set that way?
Re: High Priority emails not workin in XI
Posted: Tue Jul 26, 2016 10:03 am
by dlukinski
tgriep wrote:Can you provide more detail on what you mean by
I do not believe emails are generated and/or relayed to begin with
What Mail Method is the Nagios XI server using?
You can check this by going in to the XI GUI and clicking on Admin > Manage Email settings.
Also, for high priority emails, the contact's notification commands have to be set to the following.
Code: Select all
xi_host_notification_handler
xi_service_notification_handler
Can you verify that they are set that way?
This worked, thank you.
Please close the case
Re: High Priority emails not workin in XI
Posted: Tue Jul 26, 2016 10:10 am
by mcapra
Closing this up