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Nagios XI 5.3 Possible Alert Issue via email
Posted: Tue Oct 04, 2016 5:33 pm
by FLCUISIT
I upgraded to version 5.3 this am and am noticing that we are not getting alerts via email anymore. Test email from nagiosxi console arrives just fine. Tested by bringing host down, alert shows in latest alert, but did not receive notification email Checked notification groups and show properly. Any thoughts?
Re: Nagios XI 5.3 Possible Alert Issue via email
Posted: Tue Oct 04, 2016 5:38 pm
by FLCUISIT
Attaching notifications. Email alerts terminated at 10:51ET, but showing around 129 alerts that should have been delivered vaia email
Re: Nagios XI 5.3 Possible Alert Issue via email
Posted: Tue Oct 04, 2016 6:04 pm
by BanditBBS
I was planning to update tomorrow, but guess I'm not now!
Just tested on my dev system. Test notification received immediately, but actual notifications not being received.
Re: Nagios XI 5.3 Possible Alert Issue via email
Posted: Tue Oct 04, 2016 6:59 pm
by mquistorff
I have the same issue on both my test systems. e-mail test goes through but alarm notifications are not being sent after updating to 5.3.
Re: Nagios XI 5.3 Possible Alert Issue via email
Posted: Tue Oct 04, 2016 7:21 pm
by Box293
This has been identified as an issue and the fix is in the following KB article:
https://support.nagios.com/kb/article.php?id=545
Let us know how it goes.
Re: Nagios XI 5.3 Possible Alert Issue via email
Posted: Tue Oct 04, 2016 8:27 pm
by BanditBBS
Troy, that fixed it. However, the manual method commands are wrong. The file name is utils-events.inc.php and the one in the directions doesn't have the .inc part in it. Other than that, all good!
Re: Nagios XI 5.3 Possible Alert Issue via email
Posted: Tue Oct 04, 2016 8:35 pm
by Box293
Thanks for that, I've just updated the KB article to reflect the correct file.
Re: Nagios XI 5.3 Possible Alert Issue via email
Posted: Wed Oct 05, 2016 9:25 am
by FLCUISIT
Thanks for the update. That resolved the issue on our side as well.
Re: Nagios XI 5.3 Possible Alert Issue via email
Posted: Wed Oct 05, 2016 10:11 am
by avandemore
Great FLCUISIT, glad to hear you issue is resolved. I'm closing this thread now. If you have further issues, please open a new one. Thanks for using the Nagios forums!