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License disapered after restore
Posted: Mon Oct 10, 2016 4:44 am
by peter19x
Hello,
I have restored my Nagios xi with the following command : /usr/local/nagiosxi/scripts/restore_xi.sh /store/backups/nagiosxi/1475980205.tar.gz
and after the restore ( all went ok on the command line). when I enter the GUI it says I do not have a license and asks me to enter one.
Any idea why?
thanks,
Peter
Re: License disapered after restore
Posted: Mon Oct 10, 2016 10:12 am
by avandemore
What OS and Nagios XI verions?
Did the time and/or timezone change during this period?
Re: License disapered after restore
Posted: Mon Oct 10, 2016 10:20 am
by peter19x
Hello,
Thank you for your reply.
OS version: centos-release-6-6.el6.centos.12.2.x86_64
Nagiosxi Version : Nagios XI 2014R2.7
And yes the timezone changed after the restore.
Best Regards,
Peter
Re: License disapered after restore
Posted: Mon Oct 10, 2016 10:54 am
by avandemore
An initial full license is authorized for up to 3 IP's I believe. If you changed IP's multiple times, that may have effected the license status.
What happens if you try to login? Perhaps a screenshot would be useful here.
Are you an paid support customer? If you can you PM the email address on the account?
Re: License disapered after restore
Posted: Tue Oct 11, 2016 9:43 am
by peter19x
Hello,
I just added the license again and it worked fine.
Thank you for the help:)
Best Regards,
Peter
Re: License disapered after restore
Posted: Tue Oct 11, 2016 10:55 am
by avandemore
Glad your issue is resolved. I'm locking this thread, please open another. Thanks for using the Nagios forums?