Nagios Support Forum

Good morning,
I would like to alert you about a problem with dashboard Nagios. In two occurrencies all custom dashboard disappear and me and my team are forced to recreate them.
I read the following topic about this problem but I don’t understand the root cause of problem.

https://support.nagios.com/forum/viewto ... 16&t=38695

https://support.nagios.com/forum/viewto ... 37&t=39447


In the attachment there are the information about xi_metadata and the error_log and ssl_error_log of httpd.

It’s possible verify and help me to fix this problem? This is very critical for the customer.

Thanks
Ines

Post the value of memory_limit = in /etc/php.ini. Make a backup of this file eg cp -p /etc/php.ini /etc/php.ini.orig. Now double the value, save the file and restart apache with service httpd restart. Test your dashboards. Did this help?

Unfortunately, this solution does not solve the problem

Can you please submit the current content of the same files again?

Hi,
i send you a file with our configuration.
Thank you

The zip does not include your php.ini file, please post your /etc/php.ini file for us to review.

Disappeared for all users or just for some,

In the case that it is only to some the following command can help you

echo "alter table xi_usermeta modify keyvalue LONGTEXT;" | mysql -uroot -pnagiosxi nagiosxi

That does not recover the dashboards that already had but allows you to have a greater number of elements in the dashboards without disappearing per user

If your problem is similar

You have checked this post
https://support.nagios.com/forum/viewto ... =6&t=39490

In the comment how to recover the lost data

Thanks nietonoshana - OP, lets us know if that works for you or not. If not, please post your /etc/php.ini file for us to review as it was not within the zip file you sent earlier, thanks.