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Nagios XI Dashboard is not loading data.
Posted: Tue Nov 29, 2016 7:48 am
by cstg-infra
Hi Support,
The Dashboard is not showing any status summery after login into Nagios XI (Please refer the attached screenshot), but CCM Objects summery is showing all the hosts and services.
We have tried to upgrade Nagios XI to the latest version but it did not fix the issue. We need your urgent help to resolve this.
Please let us know if you need any working session during PST or any further information to proceed. Expecting your quick response on this.
Thank you..
Re: Nagios XI Dashboard is not loading data.
Posted: Tue Nov 29, 2016 10:22 am
by rkennedy
Could you please PM over a profile for us to look at? (Admin -> System Profile -> Download Profile)
Also - were there any recent changes in your environment that lead up to this happening?
Re: Nagios XI Dashboard is not loading data.
Posted: Tue Nov 29, 2016 5:08 pm
by cstg-infra
Hi Support,
I got this error when i clicked on download profile.
PROFILE BUILD FAILED
Array
(
)
CODE: 1
Thanks,
Srini
Re: Nagios XI Dashboard is not loading data.
Posted: Tue Nov 29, 2016 5:53 pm
by avandemore
Re: Nagios XI Dashboard is not loading data.
Posted: Thu Dec 01, 2016 12:09 am
by cstg-infra
Hi,
I am attaching a text file with the comparison between what are the expected entries in /etc/sudoers and what is already there on our Nagios server. (Please refer attached file).
It looks like required entries are already there, please let us know if we missed anything.
Thanks,
Amrit
Re: Nagios XI Dashboard is not loading data.
Posted: Thu Dec 01, 2016 10:33 am
by lmiltchev
Run the following commands, and show the output:
Code: Select all
grep tty /etc/sudoers
grep nag /etc/group
chage -l nagios
chage -l apache
service nagios status
service ndo2db status
tail -50 /var/log/cron
Also show the output of:
or
Code: Select all
tail -50 /var/log/mariadb/mariadb.log
depending on the OS.
Re: Nagios XI Dashboard is not loading data.
Posted: Thu Dec 01, 2016 10:40 am
by rkennedy
To add to what @lmiltchev mentioned, the reason your profile is failing, is because you do not have a sudoers entry for it -
Code: Select all
NAGIOSXIWEB ALL = NOPASSWD:/usr/local/nagiosxi/html/includes/components/profile/getprofile.sh
Re: Nagios XI Dashboard is not loading data.
Posted: Fri Dec 02, 2016 6:57 am
by cstg-infra
We will get back to you shortly..
Re: Nagios XI Dashboard is not loading data.
Posted: Fri Dec 02, 2016 10:34 am
by rkennedy
Sounds good - let us know when you have an update.
Re: Nagios XI Dashboard is not loading data.
Posted: Mon Dec 12, 2016 10:13 pm
by cstg-infra
Please find the System Profile (.zip file) attached.