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You have exceeded your license limits.

Posted: Wed Dec 21, 2016 2:22 am
by ericssonvietnam
Hi,

We have integrated more client in XI for monitoring than the XI licence allow's. We are planning upgrade license but before that :-
:- Customer want to check out available reporting in XI
:- Customer want to complete integrate of +50 nodes, till the business approval comes and we place request for licences upgrade.

Can you help me with consequences if there is a delay in licence upgrade and we add all + 350 nodes in licences of 100 nodes. Also how to preform reporting till we be upgrade XI licences?
Please explain the risk involved.



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Re: You have exceeded your license limits.

Posted: Wed Dec 21, 2016 12:12 pm
by tmcdonald
If you have exceeded the license limits, unfortunately this will have an impact on the product features. Your best bet is to email [email protected] and they may be able to provide a license solution, but from a technical support standpoint we are not able to authorize this.

Re: You have exceeded your license limits.

Posted: Thu Dec 22, 2016 7:00 am
by ericssonvietnam
That i do understand, but could you please suggest risk involved in:-
1: We continue using same setup for a month, will there by any data loss?
2: As customer wants SLA report first to approve licence upgrade, what will be correct method ? lower down number of nodes count to 100 by deactivating 50 nodes or completely clean up will be required?

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Re: You have exceeded your license limits.

Posted: Thu Dec 22, 2016 11:54 am
by rkennedy
These questions will be better answered by our Sales team as @tmcdonald mentioned, please forward them over to [email protected].