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Links in 1 of Servicegroup,notification to 1 of ContactGroup

Posted: Tue Jan 24, 2017 1:16 am
by zaji_nms
Dear Expert

For our easiness to differentiate the links, we have created some Servicegroup and added the Service_Status as our requirement. The same way we have Contactgroup.

lets we call one of
ServiceGroup = INTL_LINKS (500 Links)
ContactGroup = Carrier_Team

Please note our Email Notification working great.

now if any of interface goes down from INTL_LINKS, email notification should go to Carrier_Team, is there any quick way to configure? We do not want to go 500 Links and add Carrier_Team via Alert_Setting, Manage_Contactgroup

Regards

Re: Links in 1 of Servicegroup,notification to 1 of ContactG

Posted: Tue Jan 24, 2017 10:48 am
by rkennedy
As you cannot assign contacts to a servicegroup, you would need to assign it at a template level to do so in bulk. Do you have a common template assigned to all of them?