Page 1 of 1
Performance data is not being collected.
Posted: Wed Jan 25, 2017 3:26 pm
by bongbi
As subject stated, I do not see performance graph is being generated. When I checked spool folder for performance data, it is empty.
Code: Select all
[root@nagiosxi /]# cd /usr/local/nagios/var/spool/
[root@nagiosxi spool]# ls -alR
.:
total 20
drwxr-xr-x 5 nagios nagios 4096 Feb 19 2016 .
drwxrwxr-x 6 nagios nagios 4096 Jan 25 15:16 ..
drwxrwsr-x 2 nagios nagcmd 4096 Jan 25 14:25 checkresults
drwxr-xr-x 2 nagios nagios 4096 Nov 7 23:01 perfdata
drwxr-xr-x 2 nagios nagios 4096 Nov 7 23:00 xidpe
./checkresults:
total 8
drwxrwsr-x 2 nagios nagcmd 4096 Jan 25 14:25 .
drwxr-xr-x 5 nagios nagios 4096 Feb 19 2016 ..
./perfdata:
total 8
drwxr-xr-x 2 nagios nagios 4096 Nov 7 23:01 .
drwxr-xr-x 5 nagios nagios 4096 Feb 19 2016 ..
./xidpe:
total 8
drwxr-xr-x 2 nagios nagios 4096 Nov 7 23:00 .
drwxr-xr-x 5 nagios nagios 4096 Feb 19 2016 ..
I did follow recommendation such as change log level on npcd.cfg and process_perfdata.cfg to 2 but still I don't see performance data in spool directory.
Any suggestion?
Re: Performance data is not being collected.
Posted: Wed Jan 25, 2017 3:54 pm
by dwhitfield
Was CCM->Services-><your service>->Modify->Check Settings tab->Process perf data = on ? (rather than off at the end). Related question: what version of XI are you running?
Is there anything in /usr/local/nagios/share/perfdata/ ?
Can you run the following and post the output here?
Code: Select all
tail -100 /usr/local/nagios/var/perfdata.log
tail -100 /usr/local/nagios/var/npcd.log
ps -ef|grep [n]pcd
Re: Performance data is not being collected.
Posted: Wed Jan 25, 2017 4:13 pm
by bongbi
It is set to skip on CCM. This setting have to be set to on?
NagiosXI version 5.4.0
Code: Select all
[root@nagiosxi ~]# ps -ef|grep [n]pcd
nagios 2325 1 0 11:22 ? 00:00:00 /usr/local/nagios/bin/npcd -d -f /usr/local/nagios/etc/pnp/npcd.cfg
There are files on perfdata folder but modify time is May 3
Code: Select all
[root@nagiosxi ~]# ls -alR /usr/local/nagios/share/perfdata/ | wc -l
4906
/usr/local/nagios/share/perfdata/www.sirtcentre.com:
total 3044
drwxrwxr-x 2 nagios nagios 4096 May 3 2016 .
drwxrwxr-x 280 nagios nagios 20480 Apr 28 2016 ..
-rwxrwxr-x 1 nagios nagios 768224 May 3 2016 _HOST_.rrd
-rwxrwxr-x 1 nagios nagios 2667 May 3 2016 _HOST_.xml
-rwxrwxr-x 1 nagios nagios 768224 May 3 2016 HTTP.rrd
-rwxrwxr-x 1 nagios nagios 2900 May 3 2016 HTTP.xml
-rwxrwxr-x 1 nagios nagios 1534768 May 3 2016 Ping.rrd
-rwxrwxr-x 1 nagios nagios 4153 May 3 2016 Ping.xml
Re: Performance data is not being collected.
Posted: Wed Jan 25, 2017 5:03 pm
by ssax
Please PM one of us a copy of your profile, you can download it by going to
Admin > System Config > System Profile and click the
Download Profile button in the top right corner.
Also, please follow this KB article to see if you're able to determine the issue:
https://support.nagios.com/kb/article.php?id=9
Thank you
Re: Performance data is not being collected.
Posted: Thu Jan 26, 2017 10:03 am
by bongbi
PM sent. And that was the first KB article I tried
Thanks!
Re: Performance data is not being collected.
Posted: Thu Jan 26, 2017 4:22 pm
by dwhitfield
Who'd you send the PM to? neither
@ssax nor I got anything. I'm also going to PM you my email address in case you are having problems with PMing.
UPDATE: Profile received and shared with techs
Re: Performance data is not being collected.
Posted: Thu Jan 26, 2017 4:50 pm
by bongbi
Thanks for follow up. I sent profile to your email address.
Re: Performance data is not being collected.
Posted: Fri Jan 27, 2017 12:56 pm
by dwhitfield
Please run through
https://support.nagios.com/kb/article.php?id=149
If the yum command does not work, try the two following commands in place of it:
Re: Performance data is not being collected.
Posted: Mon Jan 30, 2017 10:40 am
by bongbi
Hi.
I have followed KB article in the link but still problem remains.
Any other suggestion?
Thanks!
Re: Performance data is not being collected.
Posted: Mon Jan 30, 2017 12:02 pm
by dwhitfield
What error did you run into? What are the outputs of the following?