Nagios Support Forum

Hi,

I just did a fresh install of XI version 5.4.2 running on CentOS 7.3.1611 Vm guest. The server was a fresh build with nothing else running on it. The issue I am having is that when I create a host or service and I change one of the properties, the changes are not writing to the associated config files. Here are steps that I followed:

1. Using a shared services name, I am putting services checks in the same file using the XI UI.
2. I created a new service to add to it and added a service template and a host group. I then applied the changes. Everything is working as expected.
3. I realized the host group was wrong, and went back in to try to change it.
4. I saved the change, but noticed that the Status did not change and was not red. Indicating a change was made to a configuration file.
5. I went ahead and clicked Apply Configuration. The changes were not enabled and the actual Services configuration file that I was working with did not change.
6. I tried changing other properties and still did not work.

To get around the issue, I had to disable the service and save it. I then saw that the Status was red for all checks in that service file. I then click Apply Configuration. I was then able to re-enable the check, and make the host template change. The changes were enabled.

Is there something that I am missing? I have worked with XI in another environment for years and never had this issue. I also saw that current release is relatively new.

Thanks,
David

Hi, had some more time to work on this and things are just not working as they should. Here is what I am seeing today.

1. I created 2 new services that have the same service name as the others, i.e. it should be added to the same service file. In order to get at least one running, I had created both, then disable then re-enabled them so that all the services that belonged to that same service file showed that a change was made and should be activated. However, only one of them showed up. To get the other working, I had to delete it, then recreate. I still had to disable then re-enable so that the status for all checks that belonged to that service file showed that Apply Configuration was needed.

2. The other issue is while I was wrestling with the above, I was getting an error reporting with the first node that it came across. The first time I ran into this, I made it inactive, apply configuration, then made it active, apply configuration. I continued to hit the same error and would just try to re-apply the configuration and that would work. I looked at the file and there were no issues. The setting it is complaining about is in a template that the rest are using. So no issues.

Are there logs that I can look at? I did not see anything in the nagios.log. This seems really buggy. I never had these issues when used XI with another company. Last time I touched it was Jul 2016, so not that long ago.

Thanks,
David

I would look at a profile to see if anything sticks out in the various log files it collects. (Admin -> System Profile -> Download Profile) - could you post this for us to review as well?

Have you gone through a Nagios XI Quickstart yet? This doesn't sound like intended functionality, and may be easier if one of our techs helps you out. Take a look over here to sign up for a 1 hour session - https://www.nagios.com/services/quickstart/

Hi,

I sent the profile in a private message. I did not want it to be public. I also signed up for the 1 hour session. I will continue to look at logs as I make changes.

Thanks,
David

Please post your install.log. It doesn't sound like it got installed correctly. Are you offloading the db, using an entirely offline install, a ramdisk, mod_gearman or any other customization?

I sent the install log in a private message. Everything about the install is default. The DB is default and no customization. I just ran fullinstall.

Thank you for that information. However, I did not get the install.log. Could you please PM it to me? Thanks!

UPDATE: Profile and install.log received and shared with techs

I sent it again. Not sure why the other was stuck in outbox.

I am not sure if this is still the issue, but yesterday you were getting mysql.sock errors.

Please run through https://assets.nagios.com/downloads/nag ... tabase.pdf and let us know if you run into any issues.

Hi,

This is still an issue. I ran through the DB repair on nagios DB and there were no issues. I then created a new check and it was added with out issues. I then went to change the description and it did not change. After I changed it, I did not see red under status for that service telling me that it needed to be activated. I also checked the service file and the changes were not written.

Just curious, where did you see the mysql.sock error? I looked at the mariadb log and it looked clean. Is there a specific log that keeps track of changes and if there are errors when applying them?

Thanks,
David