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Schedule downtime doesn't work

Posted: Thu Mar 16, 2017 11:35 am
by drakedts
Hello. The "schedule downtime" function of our Nagios XI is not working. When i try to schedule downtime, the scheduler window disappears with no indication of success; these screen shots show the process:
1-scheduler.png
2-clicked_submit.png
Then when i check Incident Management -> Scheduled Downtime, it shows nothing:
3-scheduler.png
Alerts still go out during the downtime i scheduled. I have tried this process with different browsers to rule out issues with the browser or browser plugins.

From a few Google searches i learned that being unable to resolve "localhost" is a common source of scheduling issues. I confirmed that localhost is in /etc/hosts and checked that it actually resolves from the Nagios server. I also do not see anything in the Apache error_log when trying to schedule a check.

Some technical info:
The server runs Red Hat Enterprise Linux 7 (64 bit).
Nagios XI is at version 5.2.5 and was manually installed.
I'll attach the system profile.

Re: Schedule downtime doesn't work

Posted: Thu Mar 16, 2017 11:37 am
by drakedts
System profile wouldn't attach to the main post due to attachment limit; including it in this comment.
profile.zip

Re: Schedule downtime doesn't work

Posted: Thu Mar 16, 2017 11:46 am
by dwhitfield
Is it possible for you to upgrade? There was a bug that should have been fixed in 5.2.5, but it's possible it did not take.

5.4.3 should be out early next week at the latest if you wanted to wait.

Re: Schedule downtime doesn't work

Posted: Sat Mar 18, 2017 12:00 am
by drakedts
I upgraded to 5.4.3 and scheduling downtime works now! Thank you!

The issue is resolved. This thread may be locked.