Nagios Support Forum

Hi Guys

Maybe some one can help me with a question i have.

i had an idea about integrating nagios into a ticketing system for managing alerts of customers also it would be nice if users could create tickets manually with regards to queries

does anyone know of anything like this ? maybe a ticketing system that could pick up the emails from nagios and generate a ticket and ideally close the ticket if the service/host reports an OK

cheers

That is really going to depend on your ticketing system, it depends what interfaces are available to input problems into it. It may require you to write your own plugin or it may be as simple as formatting the email output into something the ticketing system understands.

If you don't have sufficient email redundancy though don't rely solely on email... what if your mail server dies

yeh i understand what your sayin i thought i would ask the question to see if anything had been done similar ive had a bit of a google search and found some links regarding integration into OTRS which appears to be a well used open source ticketing system.

i guess if its something you havnt done no one else will be around to answer my questions its a very quite forum

Hi

Just came across this link http://www.google.co.uk/url?sa=t&rct=j& ... IA&cad=rja which describes integrating nagios into OTRS with alert escalation, closing tickets etc etc

il be taking a look at this and will report back with my finding how ever long it may take, more hair to loose over configuration

We have a system in place here... it's probably just not going to be very useful to you unless you use the same ticketing system (currently Hewlett Packard Service Center but not for much longer). We output a flat file in the format the ticketing system understands then our middleware file transfer mechanism carries it off to a location that the ticketing system can read it from.

It's usually a pretty easy thing to set up as most ticketing systems are pretty flexible in the inputs they will take.

Hi Guys

incase any one is remotley interested i have configured OTRS and a plugin called system monitoring which picks up nagios emails, creates a support ticket and closes the ticket if the host reports status ok seems to work well

if anyone would like any more info post and il see if i can help

If any one is interested in this type of solution i managed to configure OTRS and a plugin call systemmonitoring

now i send my notification emails to the ticketing system it opens a new ticket and closes the open ticket once it is resolved

aston wrote:If any one is interested in this type of solution i managed to configure OTRS and a plugin call systemmonitoring

now i send my notification emails to the ticketing system it opens a new ticket and closes the open ticket once it is resolved

I know this is an old thread, but can you share how you integrated the two?