Nagios Support Forum

Hi.

In our company we got a service desk management tool from Heat Software. ( http://www.heatsoftware.com )

Do you know if anyone have created an integration between NagiosXI and Heat software.
Or how this can be done?

What we wish to happen: (by e-mail, snmp or other?)
1. Nagios detects an event /Crit/Warn) to autogenerate Incidents in Heat.
2. When the incident is created Heat replies with the Incident number, NagiosXI catches this and acknowledges the Host/Service with the Incident number as an comment.

Brgds
Interrex

SNMP Traps are likely one way to do it. We have a really thorough tutorial for getting this going: https://support.nagios.com/kb/article.php?id=77

Email might also work. You'll probably want to read https://assets.nagios.com/downloads/nag ... ios-XI.pdf

We don't have any more specific integration, and these sorts of specific integrations are not something we typically do since SNMP or email work in most cases.

Superb, thank you for your reply, I will check it out.

Brgds
interrex

Sounds good. Let us once you've had a chance and if there's anything we can help with.