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No emails being sent
Posted: Sat Apr 22, 2017 5:22 pm
by snapon_admin
Our Nagios server randomly stopped sending email notifications today. The notifications report shows them being sent, and if I send a test email that gets sent properly so my settings are correct, but the alerts aren't actually being sent. On version 5.4.3.
Re: No emails being sent
Posted: Sun Apr 23, 2017 7:31 pm
by snapon_admin
I've noticed my CPU I/O wait. is going up quite a bit and this seems to be the culprit. Emails are being sent now, but they're all old ones from yesterday
Re: No emails being sent
Posted: Sun Apr 23, 2017 8:52 pm
by snapon_admin
Ok, something is seriously wrong here. My disk space, that was at 70% full on friday is now 100% and I cannot get it to go down or figure out what's filling it up. Is there an off hours support contact I can use?
Re: No emails being sent
Posted: Mon Apr 24, 2017 8:41 am
by snapon_admin
What is the support email address for opening up a ticket with Nagios again? I need this resolved asap and would like to have a remote session set up or something quicker than a support forum.
Re: No emails being sent
Posted: Mon Apr 24, 2017 10:00 am
by mcapra
As a reminder, our normal business hours (Central Time, -5 UTC) are as follows:
Monday – Thursday: 9:00 am – 5:00 pm
Friday: 9:00 am – 2:00 pm
Our support email is
[email protected] if you would like to open a ticket. We prefer to either have a ticket or forum post for an issue though, not both. We can proceed however you like.
For starters, i'd be interested in seeing a system profile. Can you share one here, or attach it when you submit a ticket? From the Nagios XI GUI, you can gather a profile via Admin -> System Profile -> Download Profile.
Re: No emails being sent
Posted: Mon Apr 24, 2017 10:08 am
by snapon_admin
Profile attached. And yeah, I know your support hours and wasn't expecting a response from you guys here over the weekend. I was just curious if you do have an after hours support available or not, would be useful to know for future reference. As far as proceeding with a forum thread or the ticket, I'd prefer to proceed with whichever option is faster at this point. We're still getting duplicate day old emails and the I/O wait on the CPU is still too high. Checks seem to be running on time which is good, but the email thing is an issue.
Re: No emails being sent
Posted: Mon Apr 24, 2017 11:12 am
by snapon_admin
Opened a ticket. I really hate to be a pest on this, I know you guys are busy and have lots of other clients to help. I just need to get this fixed like, yesterday.
Re: No emails being sent
Posted: Mon Apr 24, 2017 11:50 am
by dwhitfield
Locking due to ticket #2017042410000184.