Nagios Support Forum

I have XI running on Centos 7, 64 bit, and Manually installed XI. (this is a new installation) I can successfully send a test email and I immediately get it. I can power down a computer and I get an emailed art 5 minutes later ( this is unacceptable delay ), I have set up a service to be alerted when it goes down and I do not get an emailed alert. I do see the alert from the Home page/Incident Management/Latest Alerts. I have checked that the service Alert Settings, are as follows:
Notification Period = xi_timeperiod_24x7
Notification Options = Warning, Critical, Unknown, Recovery, Flapping are checked (gray)
Notification interval = 1
First notification delay = 1
Notification enabled = on (gray)

I have been following the guide "Nagios XI - Notification Problems" but I do not know where to find the two templates referenced below. Note: If you are having issues with many hosts and services, you should check the templates you are using - "xiwizard_generic_host" and "xiwizard_generic_service" should be the first ones to be checked.

Is it possible talk on the phone to trouble shoot this please?

I don't understand exactly what your root issue is. Can you provide a screenshot of XI > Admin > Manage Email Settings?

XI > Admin > System Profile > Download Profile

Please include the zip file in your response. You can PM it to myself or other support personnel. Also please include a screenshot of a service experiencing the issue.

I have received the items.

Can you provide the Nagios log files for the last couple days?

/usr/local/nagios/var/nagios.log
/usr/local/nagios/var/archives/

Please respond to this thread after you have sent them so all support personnel are aware they have been sent.

Just checking in since we have not heard from you in a while. Did @avandemore's post clear things up or has the issue otherwise been resolved?