Nagios Support Forum

Hi,

One of our NagiosXI servers suddenly stopped sending email alerts.
When we try to send the test emails from Manage Email Settings > Send a Test Email, it works.
It also works fine when we test via Account > Notification Options > Send Test Notifications.

We have another server which is working fine and both were set to use sendmail in the general mail settings.

/usr/local/nagios/var/nagios.log also shows the service notification, and same can be seen from Incident Management > Notifications

Any suggestions on what to look for why the email alerts suddenly stopped getting sent?
Service and Host notifications are enabled with the correct timeperiod.

I saw a bug posted in the knowledgebase for notifications not being sent in XI 5.3.0 but our current version is 5.2.3 so its not applicable.

ok i got this working by changing the host and service notification commands to notify host/service by email.
not sure why this is the case because as per the documentation when contacts are associated with a user(contact created when user was created) we should use
the xi host/service notification handler.

that is the setup we have on our other server. weird that we have to change these settings on server in question.

It sounds like this issue has been resolved. Is it okay if we lock this thread? Thanks for choosing the Nagios forums!

yes please go ahead... thanks...