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License lost during upgrade

Posted: Wed Jul 05, 2017 3:05 am
by fpernet
Hi all,
I am using a NagiosXI vmware virtual appliance version 5.4.3. I decided to upgrade to 5.4.6.
Upgrade went fine but i lost the license (License key + Enterprise key).
I checked the upgrade log and all nagiosxi logs but nothing.
Do you have any idea where i can try to find it back ?
This post is also in case of others have the same problem (maybe this is due to this 5.4.6 upgrade) ...
Thx

Re: License lost during upgrade

Posted: Wed Jul 05, 2017 9:11 am
by eloyd
If you go to Admin -> License Information, what shows up?

Re: License lost during upgrade

Posted: Wed Jul 05, 2017 9:19 am
by fpernet
Hi Eloyd,
Check attached file ...
nagiosxi_license_problem.PNG

Re: License lost during upgrade

Posted: Wed Jul 05, 2017 10:34 am
by tmcdonald
Are you a reseller or partner? If so, please contact [email protected].

Update: I guess no email was sent, my apologies. Please contact sales regardless, they should be able to assist.