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Plain text email notifications
Posted: Mon Jul 10, 2017 9:34 pm
by chands
Hello there
Nagios XI Version: 5.4.4
RHEL 7.2
Can anyone tell me what do I need do to send plain text emails by using "xi_service_notification_handler"
Currently the emails are coming out with <br> </br> html tags
Regards
Sasi
Re: Plain text email notifications
Posted: Mon Jul 10, 2017 9:40 pm
by chands
Attaching a example
Re: Plain text email notifications
Posted: Tue Jul 11, 2017 9:57 am
by mcapra
You may find this article useful. It describes where to change the email templates that Nagios XI uses for notifications:
https://assets.nagios.com/downloads/nag ... iables.pdf
Though I'm not sure what ServiceNow would recognize as a carriage return if it's not correctly translating
<br> tags. You might try
\n since that's what this article seems to recommend:
https://docs.servicenow.com/bundle/ista ... reaks.html
Re: Plain text email notifications
Posted: Tue Jul 11, 2017 10:25 am
by cdienger
Was mcapra's suggestion helpful? I also see that you have a ticket open for this. Would you like to lock this thread while you work with the tech assigned to the case?
Re: Plain text email notifications
Posted: Tue Jul 11, 2017 5:18 pm
by chands
Hello there
Thanks mcapra this wasn't much help.
Upto to how you want to handle it, basically I am looking for a quick answer as we are under the pump to deliver hence I have logged the call plus trying to use the forum
Kind Regards
Sasi
Re: Plain text email notifications
Posted: Wed Jul 12, 2017 11:39 am
by dwhitfield
Per ticket 2017071010000025, closing this thread.